Tim Hortons — Restaurant in Guelph

I don’t usually write reviews, especially negative ones. I’m not that kind of person, even when a business screws up. I tend to just keep quiet and suck it up. But not this time. I’m done.

For the last two years, I've been on the hunt for a Tim’s that can simply make a decent iced coffee and sandwich. Just when I think I’ve found one that’s consistent, they screw up days later, leaving me to try another, hoping I get lucky.

I cook for my household every day. Sometimes I make things I know they like, even when I don't, and end up eating something light myself. Tonight was one of those nights. One egg wasn't cutting it, and by 10:00 p.m., I figured I'd get a sandwich from Tim’s. There's a McDonald's two minutes from my house, but I drove the eight minutes to Tim’s because I didn’t want garbage sitting in my gut all night.

Now, let’s be real—Tim’s sandwiches aren’t anything to rave about. They're overpriced, but it’s the only thing quick and nearby.

So I hit the drive-thru at 10:30 p.m., no other car in sight. I order, I pay. The lady hands me my iced coffee, and while I wait for my sandwich, I can see inside. Every now and then I glance over, wondering what’s taking so long. I see the lady laughing with the person making my sandwich, who’s out of view. I shrug it off. She finally hands it over, and I’m on my way.

Halfway home, I go to take a bite. The whole thing falls apart, all over my lap. Ranch sauce everywhere.

As you can see in the photo, instead of telling me they were out of regular buns, they slapped a long strip of ham across two ciabatta buns, wrapped it up, and thought that was a good idea.

Look, I would’ve been fine if they had just made two individual sandwiches and actually cut the ham in half, but clearly, not a single brain cell was working in there tonight.

Then, I take a sip of my iced coffee—pure cream. That’s it. No coffee, just cream.

That’s the last $10 Tim’s is getting from this family. I’ve been a loyal customer since I was 16, back when my girlfriend worked at a Tim’s and I had my first sip of coffee.

I have a Jura machine at home that makes perfect coffee at the press of a button. I didn’t go to Tim’s for the coffee; I went for the outing and to actually have someone else make me something for a change. The coffee was never great, but at least it used to be consistent.

Now, for the last five years, every trip feels like a gamble. We literally do a drumroll before that first sip, wondering if they messed it up again.

I’m done. If you’ve read this far, I know you’ve experienced the same betrayal. The quality of food and service has tanked. It’s not coming back.

Tim Horton is rolling in his grave over what’s become of his legacy.

28-year Tim’s customer,...

I have never written a review before,but this one is to put highlight on how someone should not be treated.

This last Saturday a very polite Sikh gentleman(not homeless) who has been coming here for almost an year now, was mistreated by the store supervisor in the afternoon. He comes to the store always smiling and respecting everyone(customers and staff), never said a single word to anyone, but that day the Store Supervisor in the afternoon shift, called him to come to the drink pick up area, when he was sitting with someone on the table just by the store entrance, and said something. After a while she started arguing and the guy left.

When, I saw him today outside, he told me that he was banned from store and I was shocked to see how can this happen, then he told me about the whole story how that girl said something to him first and then complained that he was shouting at her. Very shocking to see this happening to nice people out there.

The quality of food already went down and now this is prime example of how customer service is going down as well. This is concerning and should be...

I work nearby. Showed up 15 minutes before my shift, thinking I had time to run in and order a sandwich. There was one customer standing in front of me. We waited for 9 minutes before I realized I no longer had time to order and wait for my sandwich, I left empty-handed.

During this time, there were at least 10 staff members behind the counter doing various tasks. Not one of them looked up at customers in the line in store. A simple, be right with you would have sufficed. But being ignored by staff seems to be the norm at most timmies I go to. All staff were focused on the drive through.

The staff themselves are wonderful. Phil and his front line crew are personable and friendly. I think the issue is that they are being given too many tasks and therefore do not have time for customers at the counter.

Waiting for nearly 10 minutes to be served, when there is only 1 customer in front, is extremely disappointing. Especially being completely ignored while waiting. Do...