I used to go to this location pretty often as the food tastes great and it was decent service. The quality of food hasn’t changed, but the customer service is awful. I went there not too long ago with my boyfriend who identified he had an allergy to tomatoes before ordering and at some point they managed to put them in there and he consumed it unknowingly. Luckily he doesn’t have the WORST allergy in the world, but still broke out in hives and had terrible stomach pains. People might say, why didn’t you notice they put tomatoes? If we order something and inform the staff of an allergy, it isn’t our responsibility to supervise their every move in case they mess up. They should take it seriously if they care. It didn’t help the situation that the young woman making his food was not friendly what so ever.

I went in tonight to give it another chance, as the last time put a bad taste in my mouth, and the service has only gotten worse. There was a male and female behind the counter - the female was early 20’s and the male a middle aged man with an accent. He was rude with the customers before me, responding in ways like, “Yeah, I heard you.” He was just as snippy with me as well. He asked black beans or pinto? I said black. He said pinto? I said black. He put pinto on and i had already been waiting 20 minutes in line so I dismissed it. We continue with the toppings and the lettuce ran out. We skipped that and continued with the rest and instead of grabbing fresh lettuce, he went back to the barren container and decided to scrape what he could out of it WITH the same gloves he had on from the previous order and after touching the ipad. It’s covid for goodness sakes. I wasn’t pleased with that. No sense of cleanliness, especially during a pandemic. Then he asked if I needed a fork, I said yes. I cash out, said no to a receipt, and then I said may I have the fork? He sniped at me saying “Well that’s why I asked you.” If he misheard me or didn’t hear me at all, that is NOT how you respond to a customer. A simple, my mistake, and hand the cutlery over. To boot, I get in my car and notice he forgot to even put beef in my burrito, which is what I ordered. Totally unimpressed. This place needs to have a higher standard for who they hire, because every person crawling in there for the last 6 months has been unpleasant and has no idea of what the fundamentals of customer service are.

The only reason I’m giving 2 stars is because the food is good, but the experience is so poor every time that I won’t be coming back.