Best Buy — Local services in Hamilton

Up until today, when i was looking for electronics, Best Buy would have been my first pick. Literally two days ago I spent 1300 bucks on a tablet at this location. Today, however my experience with this store - more particularly their store manager, has left me reconsidering shopping with this company anymore and leaning more towards other retailers and online services like Amazon. We were looking for a new router today, and when looking at their options we saw that they had a deal on an Asus router which indicated that they have a promo for buy two and get $70 bucks off. Great deal, and it was clearly signed as having such promotion. Since we had a friend with us who also needed a router we grabbed two and proceeded to the checkout with the routers and other products we were getting. When we got to the checkout however they came up without the promotional price posted. I told the associate about the difference and he got his manager Mike to check. Mikes first comment was "That doesn't make sense, why would you need two routers??" as though we were idiots for saying so. Sure enough though, Mike walked over to the routers and there they were, not one, but two signs, with a picture of the exact model of router, saying "buy two get $70 off". Mike looked baffled, but proceeded to take down the signs. We walked back over to the cash, I assumed that it was clear as day that they were on promotion, but i was wrong. Mike says "well this is asus' promotion and since they are now on sale otherwise, they promotion isn't valid. I asked him who's responsibility it was to price the items on the shelves and he agreed that it was his responsibility - though i know it would be his associates, it would in the end be his responsibility... I asked then if it were signed exactly as I mentioned, why would they not honor their merchandising.. but he kept passing the buck to Asus as though it were their fault for offering such a promotion. Even his sales associate demonstrated better customer service sense and asked "well isn't there something we could do for them" - which would have been perfectly reasonable to me. sure.. you messed up and can't honor a discount like that... but still try to make good for your inability to merchandise your store correctly. He instead walked away from the counter, without even offering an apology for their error - at the very least. I work as a technician for a telecom provider and regularly recommend Best buy to my clients saying that "they stand behind their products" but after today, not only am I not interested in bringing my business back, but i will steer my clients away from them as well as their associates have better managerial sense than those running the store, but they don't have the authority to apply it. Bring your business to companies like amazon, who sell you their products for the price they post.. they can even get it to you next day in many cases......

Complete data loss

June 18 2025 – Took our laptop to Geek Squad because the mouse wasn’t working. They sold us a new mouse and sent us on our way. Got home. Still didn’t work. Went back to the store and was told that the laptop was not “recognizing the port”. So they said we had to leave it with them. We EXPRESSLY asked about our data and was assured that it would not be touched. We asked again before we left and was told the data would be safe.

A few days later, the store called and said the laptop was all fixed and it could be picked it up. Before leaving the store, we insisted they show us that it was working. We were SHOCKED to see that all of our data was gone.

After getting home, we tried calling the store however that is not physically possible. Can only get the call centre. So I drove back to the store. Met with a couple of gentlemen who assured me Best Buy takes the issue very seriously and that we will hear back in a few days. They told me they would have to send the laptop out for data recovery.

I started an email thread with the store manager as our trust was shattered. She assured us that she was aware and would stay on top of the situation. A few days went by so I inquired and was told the laptop would take a "few days" to get to the lab.

A week went by and she emailed that the “initial” recovery was not successful and that they were sending to level 2 recovery. She said she would get back to me with a timeframe. That was Monday and today is Friday July 4 and I’ve heard nothing. So I emailed her and she replied that she was “off” for a few days and that level 2 will be 10-14 days. She apologized for not getting back to me and ended her email with “As promised as soon as I hear back about the recovery I will be in touch.”

I really don’t think the Best Buy / Geek Squad organization is taking this seriously - Even though they are telling us they do. So today I asked who I can speak to above the manager and was told that she was “the point of contact at the store level and the one you would be speaking...

Recently had an extremely disappointing and unprofessional experience with best buy.

May 30th I ordered a computer online for $1,809. I received an email confirmation saying that the order was processed and will be ready for pickup soon.

I checked my bank account over the next 12 hours and nothing was taken from my account- so I called the store and was told that the payment did not go through and the order was not placed and cancelled, so they told me to go into the store and deal with situation in person. So I did, I went in person and they told me again that the order did not go through for some reason on their end. So at that moment I proceeded to purchase the computer.

I walked out that day with the Computer thinking that this situation was over with .

1 day later I got charged another $1,809 from my account for that same Computer. So of course like anybody else would I called the store to ask what happened and why am I being charged twice . I was told that the original order DID actually go through. So of course I asked for a refund because I can’t afford to have $1,809 missing from my account 1 day before the 1st of the month. ( tons of bills to be coming out for me ) the man told me that the money would be put back into my account within 8 hours and apologized for the inconvenience.

24 hours later I am still missing that money. So I went into the store AGAIN to deal with this issue because I need this money. I was told just now that the order has not been cancelled yet and I needed to cancel it to eventually receive a refund. Are you kidding? I explained my situation and the costumer service was completely useless and unhelpful. They told me I just had to continue to wait for my money.

4 days after the original purchase I am still missing $1,809. I am shocked with how a company as large as Best Buy deals with issues like this. I will never be purchasing anything from this company and will be telling every single person I know to spend their money elsewhere. What a...