Don't get me wrong- I've had good experiences at this location as well as bad experiences, however if I could stop at another Tims location on my way to work I would, unfortunately this one is the only one on my route. I've had countless encounters with argumentative staff, once the older lady (manager?) On the day shift told me that I was ordering wrong because I requested a double cup for my black tea once at the window and not through the speaker box, and she didn't say it nicely either, she was short and rude with me about it, like I had greatly inconvenienced her. I NEVER get napkins with my food without requesting it, that's just bad food service. I once received a bagel that was toasted with butter, a slice of cheddar and bacon on it, even though I had ordered a simple bagel with cream cheese, although it was an error I ended up liking the sandwich, so the next time I visited I specifically asked a member of staff how to order the mistake sandwich. I have been ordering the sandwich the exact way she told me to and about 80% of the time I don't have a problem but there have been 3 times recently where it has come to a very ugly argument between me and the staff who do not seem to understand this sandwich order and I end up with a typical breakfast sandwich with egg on it... I was told yesterday by two extremely argumentative young females that "technically" I am "ordering incorrectly" and that they know better because "WE WORK HERE!" These are exact quotes from these two girls working the window. They tried to talk over me with every word I tried to say to explain what it is that I wanted to order. They acted incredulous when I sent the sandwich back because it is not what I ordered and had egg on it. They acted as if they shouldn't have to cut the bagel in half for me either, as if that is a special request- those who order bagels should be familiar with the fact that bagels come cut in half without the customer having to request it. I called immediately after the dispute to speak with a manager who was kind enough to provide me with a gift card but he did say "what would you like me to do?" As if there's nothing to be done. The staff at this location need a lesson in simple listening skills and also basic customer service.

Edit: Visited again today and was met with arguments about this same sandwich. I had to name drop the manager I spoke with last to get the sandwich I ordered. Suddenly after mentioning the managers name the argumentative nature of the employee dropped and he was somehow miraculously able to input my order correctly- but only after arguing and me having to mention the manager. Seriously what the HIZZECK is the problem with the morning shift staff at this location? I never have this problem when i visit in the afternoons. STOP ARGUING WITH CUSTOMERS