Tim Hortons — Restaurant in Hamilton

Don't get me wrong- I've had good experiences at this location as well as bad experiences, however if I could stop at another Tims location on my way to work I would, unfortunately this one is the only one on my route. I've had countless encounters with argumentative staff, once the older lady (manager?) On the day shift told me that I was ordering wrong because I requested a double cup for my black tea once at the window and not through the speaker box, and she didn't say it nicely either, she was short and rude with me about it, like I had greatly inconvenienced her. I NEVER get napkins with my food without requesting it, that's just bad food service. I once received a bagel that was toasted with butter, a slice of cheddar and bacon on it, even though I had ordered a simple bagel with cream cheese, although it was an error I ended up liking the sandwich, so the next time I visited I specifically asked a member of staff how to order the mistake sandwich. I have been ordering the sandwich the exact way she told me to and about 80% of the time I don't have a problem but there have been 3 times recently where it has come to a very ugly argument between me and the staff who do not seem to understand this sandwich order and I end up with a typical breakfast sandwich with egg on it... I was told yesterday by two extremely argumentative young females that "technically" I am "ordering incorrectly" and that they know better because "WE WORK HERE!" These are exact quotes from these two girls working the window. They tried to talk over me with every word I tried to say to explain what it is that I wanted to order. They acted incredulous when I sent the sandwich back because it is not what I ordered and had egg on it. They acted as if they shouldn't have to cut the bagel in half for me either, as if that is a special request- those who order bagels should be familiar with the fact that bagels come cut in half without the customer having to request it. I called immediately after the dispute to speak with a manager who was kind enough to provide me with a gift card but he did say "what would you like me to do?" As if there's nothing to be done. The staff at this location need a lesson in simple listening skills and also basic customer service.

Edit: Visited again today and was met with arguments about this same sandwich. I had to name drop the manager I spoke with last to get the sandwich I ordered. Suddenly after mentioning the managers name the argumentative nature of the employee dropped and he was somehow miraculously able to input my order correctly- but only after arguing and me having to mention the manager. Seriously what the HIZZECK is the problem with the morning shift staff at this location? I never have this problem when i visit in the afternoons. STOP ARGUING...

came by this morning on my way to outpatient treatment and had the most disrespectful experience i have ever had at any drive thru! EVER! what should’ve been a 10 sec exchange at the speaker turned into the worker verbally abusing me. i had asked for an iced latte with oat milk and light base. nothing more, nothing less. the worker on the other side proceeds to say my order back to me but it’s incorrect, so i corrected her and it swapped to another worker. i was immediately greeted with hostile energy, i restated my order, the new worker repeats it back to me incorrectly, so i had corrected her as well. she hits back with “that’s what i said” but she was wrong. she then proceeds to yell through the speaker about extra espresso, which i didn’t order, i was so taken aback, i was so upset. i wasn’t rude or dismissive. i couldn’t even comprehend what she was saying due to her strong accent and screaming into the headset. she then proceeded to rudely tell me to pull up. there was another worker at the window trying to justify her coworkers actions, which didn’t even make sense. apparently she was trying to explain the difference between an iced latte and and iced coffee, which i am aware of since i have worked at tims and other cafes. but also there’s 173949292 different ways to go about explaining that then yelling at a paying customer. i then proceeded to ask this worker if it was made w half base twice, which she confirmed. it wasn’t. not that i was surprised at that point.

regardless from now on, i’ll drive an extra 5 mins to avoid getting berated for a fairly simple drink.

avoid unless you like being yelled at for no good reason at...

Well I had probably one of the worst restaurant experience in my life at this location. I went to this location on the 17th August and had breakfast. I went on my laptop and probably spent about 20 to 30 mins while eating and then left. I came back few hours later to have lunch but I went to use my laptop since I was on a call and wanted to wait until the line is over before getting food. I was approached by Brenda literally 10 mins later told me that many customers came in and want to sit down but I'm sitting in there since morning. I told her I literally came here 10 mins ago and this morning when I was sitting I was eating breakfast. She said well I'm not having anything now and I explained I was about to get something. Anyways I was basically kicked out for sitting in their restaurant and not buying anything. I would say this, I have never visited any tim location and use they services without using my discretion of buying atleast a coffee and donut. I go to the nash and Queenston location frequently and always buy something to eat while browsing. Whats even worst is I'm a delivery driver for both doordash and skip so I goes to this location multiple times per day and they know me. Technically we work for tim horton through a third party and yet kicked out Its covid, seating are limited so not everyone should expect a seating. Its common sense. I wonder if they ask people not to use they washroom because they didn't buy anything as well . I would say this.. alot of the staffs at this location are pretty nice but...