We’ve been here many times, usually no problems and great coffee. Today the milk in our drinks were burnt (young high school student made our drinks, we understood) so we waited until the crowd calmed down and politely asked for new drinks. The owner immediately was very rude, stuck his finger in the drink, asked if we wanted it “detour temperature” and left to remake them, and then served us two sub par flat whites. I come here often, I know the standard, and these were not it. Very disappointed with the reaction to a more than fair request.
You can tell his attitude is poor by the high employee turnover rate at this place. Many young staff who are poorly trained in the last year or so. Not to mention the complete and utter disrespect to the other local cafe by dissing them as well, who have very lovely and competent people running their store.
I understand some people find the blunt sarcasm charming, but the owner is lacking professionalism. I’m sure many of his friends claim “that’s just...
Read moreThis is my favourite café in the greater Hamilton area. It's rare that you find a café with friendly service, excellent espresso, and delicious baked goods and sandwiches; normally you have to settle for two out of three. This is the exception. I've been blown away with everything I've tried there.
A note on the service: a couple weeks ago I discovered upon coming home that I has forgotten my phone charger at the café. At that point they were already closed. I called the owner and he had already found it and put it aside for me to pick up next time I come by! Just above and beyond!
They also have cooked meals, beer, and wine. I haven't tried any of those yet...
Read moreY'all are sleeping on this place! Sure, it's a fabulous cafe with AMAZING coffee, quick home made treats like brownies and cookies, delicious from-scratch-cheesecakes and desserts, and to-go sandwiches, BUT IT IS SO MUCH MORE! Well priced, delicious food like croque-monsieur, mushrooms and toast, and sweet potato ravioli (and so much more) with the freshest fricken hand made, local and/or wild ingredients you've ever had. The ricotta is perfectly balanced and freshly whipped, the olives are simple and straightforward with a fresh twist (and you get so many!). Truly a joy to grab and go, but I recommend taking time to sit and enjoy. Will definitely be...
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