Originally I planned to place a pick up order from the Van Wagner's location but couldn't get through on the phone for over 30 minutes. I gave up and decided to go to this location, hoping that it would be as good as the VW location always is. I was very wrong and am disappointed that I wasted my money here. I ordered 2 orders of fish and chips which were so extremely greasy that it made us feel sick. The food was below par, but that's not even the most disappointing part for me. I asked if I could pay with credit over the phone, and the girl told me no and that I can pay when I get there, but failed to mention that they only accept cash (which I obviously didn't know and didn't have with me). They have an ATM with a nice little service charge which is on top of the already over-priced food. It's not in my favour to be handling cash money amidst a pandemic, especially when it comes to being in a food establishment. Condiments and utensils were not provided even through I mentioned that I would like those items when I placed my order. The cashier was polite and friendly, but they passed the utensils to me after handling money, didn't wash hands or wear gloves and had dirty hands all over the part of the utensils that we eat from. Not to mention that the forks had brown sticky residue all over them (which I didn't realize until I got to my car and couldn't be bothered to switch out). The straws were unwrapped in a push dispenser, both the straws and dispenser are constantly being touched by people so I opted to not take straws. Clearly they aren't up to standards in the sanitary department which is unfortunate because you would think that people would have opened their eyes and clued into this especially since we are a year and a half into a global pandemic. Otherwise, the two young employees were very friendly and polite. I felt bad for them, as their obnoxious manager/supervisor was busy doing nothing but screaming at them about a lid on a garbage can. Most importantly, she was NOT wearing a mask (as per city/provincial guidelines). Must be a joy to work with. The only positive outcome of this experience was one of the employees standing outside waving around in a hotdog costume, although I did feel bad for them as it was probably forced on them. The cost was way too high for such low quality food and unsanitary conditions. I will not be back, nor will I support an establishment where the manager talks down to and treats their staff like trash. Not acceptable ever and doesn't leave a good impression on customers. I would like to thank again the kind and polite employees who deserve to be treated better. To the manager: have some respect for your employees who are working hard and doing all the work.