Lemongrass Restaurant — Restaurant in Hamilton

TERRIBLE CUSTOMER SERVICE. My experience was terrible. I placed a take-out order. I ordered one large chicken noodle soup. After picking up my order and returning home I realized the order was not correct. I have ordered several times from this restaurant and know what to expect from my order. Usually there are two separate containers. One with broth the other containing noodles and chicken. This particular order I received two containers. One container contained broth like usual. The other container contained chicken, noodle, soup broth and other spices and had been pre-mixed almost as if it was somebody's Left overs packaged up to go home. I phoned and asked if I could return my soup and I was questioned immediately and was told that that was impossible. I returned my soup and again was told that this mistake was impossible. I was quite upset considering all I had done was ordered some soup and now I was being accused of returning a second soup? Very rude. The lady behind the counter was adamant that they had been in business for a long time and that this mistake was impossible And continue to insult me by letting me know that it wasn't possible. I confronted her and let her know that we have to use some common sense here and have to question why would I make this up? I then asked for my money back and made the point, what have I gained out of this experience except wasting my time! Thank God I captured some of this on video and will be posting it on social media shortly this is terrible all they had to do was...

Horribly disappointing. The pan fried egg noodles with chicken (#26) was actually a very dry, reheated spaghetti (not egg noodles) sparsely scattered with a few soggy small, overcooked vegetable pieces and very few morsels of chicken - tons of salt and not appetizing. The beef broccoli (#46) was a soggy mess with not even a hint of the promised "light coconut sauce" but instead was comprised of overcooked frozen broccoli that tasted boiled, not stir-fried, a few onions and tender, but tasteless beef in a gloppy, gelatenous gravy reminiscent of canned pet food rather than anything for human consumption. Accompanying these was a small container of very soggy short grained rice (not jasmine rice). The seafood soup was very small but the only saving grace of the entire meal. Worst of all was the surly, uncommunicative staff member who was unprofessional, unhelpful and despite having perfect english (no language barrier to explain attitude), gave only the most profuctory communication in single word sentences - no greeting - no "thank you" - nothing. I would never ever think to waste money again on that restaurant. I can honestly say that a frozen dinner would have been far better. There are several good Thai restaurants out there without this one blotting the...

We have enjoyed ordering takeout food from Lemongrass for many years and on many occasions (even treated our employees at times) to their various scrumptious affordable dishes. However, this time was a disappointment.

We ordered for six people (2 guests) the same favourite dishes we have enjoyed in the past; though these dishes were hot, they did not taste fresh (even the jasmine rice was dry and crunchy) and we ALL experienced upset stomachs from the food afterwards.

The only selection that we ordered which had its same good appeal was the vegetable chicken salad rolls with peanut sauce appetizer. We wonder if perhaps the food just wasn’t as good this time because we ordered a hour before closing. Either way, we are disappointed about our eating experience. Even our guests commented that they have had much better Asian food elsewhere. We decided to be safe and throw out the remaining food rather than keep as leftovers.

We hope our experience was a “one off” for the restaurant and it does not signal a decline in their food quality. We wanted to let management know directly about our experience rather than post a public review online, however we could not find an email address online to use. So, a formal...