Sunset Grill — Restaurant in Hamilton

I am keeping my old review which is from a good while ago (well over a year).

Before the pandemic we noticed the home fries weren't crispy or cooked as well, but just said, it's fine. Now after sooo many tries we finally are moving on from what was our favorite breakfast spot in Waterdown.

The home fries are now more similar to lightly cooked boiled potatoes with a dusting of flavor. The bacon consistently (not once or twice but for many times in a row) has been burnt and is basically inedible. This is for turkey bacon and normal bacon. We have not gotten our toast time and time again on delivery, but I'll let that go as it could be many things and am not having that effect my review rating.

Just go to AJ's in the same plaza, or many other good places. So sorry to adjust the review down and I hope sunset does well as I really appreciate and enjoyed the staff but food quality for breakfast is a bigger differentiator for me and my family and I cannot endorse this location due to quality deterioration (pre by months and during pandemic).

Old review (was 5 stars): My wife and I go with the children and the service is always amazing (people care) , the home fries are maybe the best of any breakfast place and I love their...

Stopped here yesterday for a late breakfast, around 12:30 as I was out doing some shopping. Food was OK, but the Bacon was way too overcooked to the point it was brittle. The main problem was with the wait staff. When my bill arrived I noticed that the breakfast was $3.25 more than the menu price ($16.24 vs. $12.99). When I asked the server about this she stated it was because it was after 11AM, so there is a higher charge for breakfast. I stated to her that I did not see such a policy in the menu, or anywhere in the restaurant, and if such was the case I should have been told when I ordered that such a price charge would be made. The restaurant actually triumphs it's "All Day Breakfast". The wait staff did not care, when I asked to speak to the manager, she said none were in the restaurant. This is a blatant, and perhaps illegal upcharge. I did not want to cause a further scene so I paid the bill and left. Needless to say I will not be back to this restaurant and I will be advising all my family, friends, colleagues to...

I have fond memories of coming here but yesterday the service wasn’t soo great.

It took a while before our order was taken. We literally had to keep our hands up for about 2mins.

The food on one order was served separately- I had finished the eggs before the bread came.

The bread came pre-buttered. The service lady mentioned that “next” time I come in- I should tell them that I don’t want it buttered - as it usually comes “pre buttered” which I found strange.

The service altogether was not good. I encourage the manager to try to look into the food timings/ servers training.

To the owner's response, I did not say it took time for the food to be prepared- I said it took time for the server to come to take the order. I am not sure if this is people-pleasing; but rather good service to attend to a customer at least within the first 3 mins of sitting in. So having to wait for almost 7 minutes is bad service. I do not think I would come back- only thought to write this review so there can be some learnings. It's...