Tim Hortons — Restaurant in Hamilton

Welcome to the Twilight Zone of Tim Hortons, where every day is a social experiment on how much chaos can exist in one small space. If you ever wanted to experience a fast-food restaurant run like a dysfunctional daycare, congratulations—you’ve found the place!

The management? Ah, yes. Imagine a group of retired school principals who still think they're running detention. One of them treats the place like a military boot camp but forgets that she’s commanding a group of minimum-wage workers who gave up on life the moment they clocked in. The other seems like she’s been here since the 1800s, moving at a speed so slow you could finish a degree before getting your order.

And the staff? They try. Oh, they try. But how can you expect motivation when the only thing keeping them alive is caffeine and pure spite? You can see it in their eyes—the silent scream, the desperate plea for freedom. Some are clearly just waiting for a job at literally anywhere else, while others are trapped in an endless loop of making sandwiches with the precision of a surgeon while getting yelled at for breathing too loudly.

Oh, and let’s not forget the legendary washroom key quest. Feeling the call of nature? Good luck. You'll need to summon an employee from the depths of despair to bring you the sacred key. By the time they reach you, they’ll look like they just emerged from ten years in a hostage situation.

All in all, this Tim Hortons is less of a coffee shop and more of a live-action documentary on workplace misery. The food? Meh. The service? Questionable. The experience? Unforgettable—but for all the wrong reasons. If you’re in the mood to witness a real-life soap opera with your double-double, this is the...

If you ever wanted to see what happens when you put a group of underpaid, overworked, and emotionally-drained employees under the rule of clueless managers who act like overzealous PTA moms on a power trip, this is the place for you! The moment you walk in, you’ll notice the distinct energy—somewhere between a retirement home and a circus, where the staff plays the role of reluctant clowns, and the ringmasters (management) seem perpetually confused about how to run the show.

Getting service here is like waiting for rain in the desert. The staff tries their best, but you can see the sadness in their eyes, like hostages communicating in Morse code. The managers? Imagine two characters straight out of a sitcom—one is a human foghorn, screaming about everything except actual solutions, while the other seems like she should have retired decades ago but still insists on making everyone's life miserable.

The real kicker? The locked washroom. That’s right, if nature calls, expect a lengthy side quest where an employee, after a long sigh, has to abandon their duties just to fetch you the sacred key, like a medieval knight on a reluctant pilgrimage.

Overall, if you enjoy long wait times, secondhand workplace trauma, and an atmosphere that makes you question the very concept of ‘management,’ give this place a visit. Just don’t expect anyone—including the managers—to...

I am a regular customer in this location. This is also my go-to shop when I am on my lunch/breaktime. Swung by after church to order my coffee with family. I requested to use the washroom but the supervisor said, "No, I am busy serving customers! I pleaded because I had to go. She looked at me one more time and said, "I cannot leave the counter I have a lot of customers to serve! I will not open the washroom because I am busy." I expressed my disappointment in a casual polite manner. A couple of gentlemen voiced their opinions and voiced out frustrations while agreeing that this lady supervisor wearing hijab aimed for profit, not service. This person of authority did not extend assistance and continued with her counter service. As such, I will tell my friends, family, co-workers, and neighbors to boycott this location. I have never experienced such appalling, poor service in any other Tim's location...