Burger King — Restaurant in Heritage Valley

Oh, where do I even begin with my recent adventure to Burger King? Picture this: my buddies and I were buzzing with excitement as we drove up, ready to indulge in some scrumptious fast food. Little did we know, it would turn into a comedy of errors that left us questioning the very fabric of burger-flipping reality.

Let's start with the grand saga of the forgotten large fries. It's like the universe conspired to deny us our crispy, golden delight. We placed our hopes in the hands of the fast food gods, but alas, they decided to play a little game of hide-and-seek with our beloved fries. I mean, who needs one of the most iconic fast food items, right? It's not like they were essential to our happiness or anything.

Next, we stumbled into the great sauce mystery. As I ordered my chicken nuggets, the Burger King staff apparently decided to channel their inner clairvoyant and forego asking me about my sauce preference. Voila! Ranch dressing, the universal default sauce for nuggets, magically appeared in my hands. Seriously, who knew ranch was the ultimate companion for those little chicken wonders? It's like they were trying to introduce us to a groundbreaking culinary experience. Kudos, Burger King, for the unexpected flavor adventure!

But wait, the fun doesn't end there. Brace yourself for the tale of the poutine portion fiasco. As my friend excitedly opened their container of poutine, it was like witnessing a magic trick gone wrong. The container played a sneaky disappearing act, leaving behind a mere one-fourth of its promised glory. It was like the poutine fairies had a wicked sense of humor, mocking us with their clever portioning techniques. We couldn't help but burst into laughter at the absurdity of a near-empty poutine container. Who needs a full portion anyway? It's all about the "poutine diet," right?

And then, there were the whopper calamities. Oh, the horror! We were presented with a trio of burgers so burnt, they could have easily doubled as hockey pucks. We were caught in a twilight zone where flame-grilled transformed into flame-obliterated. I couldn't help but imagine a rogue chef embracing their inner pyromaniac, gleefully setting fire to every poor, defenseless whopper. I mean, who needs a juicy, perfectly cooked burger, right? Burnt offerings are all the rage!

Dear Burger King, please take this lighthearted feedback to heart and sprinkle some magic into your operations. Until then, I'll keep my fingers crossed that the fast food gods bestow upon me a meal that's equal parts tasty and...

The two stars is me being generous. I came to this location this afternoon to get some BK for myself and my family. The drive thru was "closed" well they had one of those "floor is wet signs" blocking the drive thru entrance, that gave me a bit of a chuckle. I knew right then, I had made a mistake coming to this location, but the kids were hungry and I couldn't drive all the way to our usual BK spot that's on Calgary Trail.

When I walked in one person was ordering and there were two people waiting for their orders. I could see the stress on the cashiers face. When I went and stood in the order line I could only see just two people working..... Yes two people. I texted my wife and told her, "this might be a while". After the guy took my order he told me there was only two of them working so it might take a couple of minutes. I understood the situation, if anything I felt sorry for them.

There was no ice in the drink machine, they didn't have any small or medium drink caps. The Coca Cola... Whatever that was, it was not Coca Cola. When I opened my whopper it looked like they used the buns for a whopper jr instead a Whopper. It was a huge regret.

A message to the owner and manager of this location. Do well to staff properly. Two people working any shift on a weekend is just unacceptable. Those two staff didn't deserve that. They looked like they hadn't even taken a break all shift. That's just terrible.

I'll still be buying BK but certainly not from this location.

Edited: JUNE 21, 2023

There has been vast improvements in the service at this location. Since my original review I have noticed major changes. I'm proud to say that I actually love...

Was charged a different price at the window than what the menu board showed ($3 too much) and I noticed as they handed me the bag. When I asked the worker she said "yeah the board isn't right" and when I asked to speak with the manager he was hesitant to give me my money back.

He handed me back $3 (which still wasn't enough but I didn't argue) when I told him either I wanted the difference back or I wanted a full refund and Id leave the food. No apology. Nothing.

I was pumped to have a BK in my neighbourhood and this is really disappointing. I won't be back any time soon.

EDIT - Jan 5, 2022

Second time is not a charm. Went after the lunch rush and decided not to risk the drive through after my previous experience.

Walked in and was the only customer in the restaurant at all. Waited nearly 10 minutes for someone to take my order while this older gentleman working the drive through window barked orders to the frantic cooks.

Placed my order and had to point out there were items I didn't order on my bill. He was flustered and adjusted the order and I paid. Took 12 minutes (I look at the time on my receipt) to get my to go order. I had to flag down someone to get my drink cup and ketchup, when I opened the bag I was missing my turnover and had to wait another 5 minutes for it.

The burger was greasy and sloppily put together and was completely unappetizing.

Needless to say I am never going to try my luck for a third time. At least this time it was probably a mistake and they weren't trying to outright trying to steal from me.

Good luck Mr. King....