Dairy Queen Grill & Chill — Restaurant in Hope

Ordered a medium chocolate milkshake through drive thru... got back on the road again, and started drinking it... was sour! Smelt sour, tasted funny, and had little white chunks in the milkshake. Called the restaurant to let them know, got offered $2 off my next one I get... you pay $7 for a SOUR MILKSHAKE and only get a $2 off the next one? How about replace the sour one for free... The person I talked to is apparently the supervisor/manager and owner... and basically called me a liar as supposedly there were orders after me that had milkshakes and they didn't call and complain. I mean come on, how many people actually call to complain about a drink? I was just hoping they could rectify their issue so I could get a PROPER milkshake on my way home tomorrow. Definitely do not suggest eating here or supporting this business. 2 major...

This was my first experience of visiting Dairy Queen as a tourist in BC from the UK. I was extremely disappointed by the lady who served us at the till. Her attitude was extremely poor and when asked a question was constantly rolling her eyes, tutting and acting impatient. This was definitely not the kind of friendly service I expect in Canada. Not to mention the blizzard was watery. Will never visit this DQ again.

In response to the owners response, I am NO LONGER a FAN of Dairy Queen after the poor service I received. The response does not give me any indication that steps have been taken to speak to the server about their behaviour, improve the service or the quality of the product. This response was incredibly disappointing...

Yeah, what do you say? Wanted to like it...... Tried to like it...... Just couldn't. The floors and restrooms were absolutely filthy. My runners stuck to the floor..... Restroom appeared to have been neglected for atleast a few days..... Seemed like a new untrained staff, weren't trained well, but we're putting out effort. Around 10 young staff behind the counter but no one paying attention to the counter. One poor girl was trying to swap out a used printer roll when her supervisor rolled up and told her not to lean on the counter.... Received our sundaes first, then our fries, then burgers..... Dunno if this location is the dairy "queen" , more like a candidate for an overhaul. Glad we don't have this place...