Boston Pizza — Restaurant in Kamloops

If it weren't for our wonderful server, I'd give this place 1 star. It seemed run down. I haven't seen a BPs this out of date for many years. Not only was the decor clearly very old and grungy, but the whole place just wasn't clean. Bathrooms say a lot about a place. The men's bathroom was gross and had the paper towel roll just sitting on the wet counter with swollen and mouldy particle board around the edges. The women's washroom was a bit better (paper towel holder existed and was in use and the counter wasn't mouldy). The restaurant was almost empty (2 tables, including us) and yet, somehow, our food took ridiculously long (1.5 hours), which was even more frustrating as we were just stopping for a quick lunch on our 6 hour drive home from vacation. We ordered 3 kids meals and one adult meal. All pastas. Not sure why it took so long. The taste was a little off too. We overheard the other table complain about their pizza crust being so tough they couldn't bite it. They did get a discount. Again, the server was lovely but she couldn't make up for all the other shortcomings of this place. It appears that the owners have not invested in it. The location is good and the White Spot across the street was packed at the same time of day, so they would probably do better if they took some pride in cleaning and updating the restaurant. This was a very disappointing experience for a BPs franchise. I didn't think they could use the BPs name with a place in...

Absolutely terrible experience at Boston Pizza today. I went there with a group of friends and honestly, we were all shocked by the complete lack of cleanliness and customer service.

To begin with, the table they seated us at had visibly dirty seats. No effort was made to clean them before we sat down. Strike one.

Then the server casually strolls over and says, “Hey guys, what do you want?” No greeting, no smile, no sense of basic courtesy or professionalism. Is that really how you speak to paying customers? It felt more like we were bothering them by showing up.

The food? Bland. Incredibly underwhelming. The Mediterranean pizza tasted like someone just threw random ingredients on dough without seasoning or care.

To top it off, when the food finally came, the waitress literally just walked up and said, “Mediterranean pizza” while dumping the plate on the table. No eye contact, no confirmation of who ordered what, nothing. It was borderline rude.

As someone who works in customer service myself, I get that not every customer is easy to deal with — but this level of unprofessionalism and indifference? Unacceptable. We left feeling disappointed, disrespected, and ripped off.

Boston...

Ate there today , had a lot of hungry teens and we looooove Boston pizza ! Ever since we were kids, but today had the worst Waitress ever! If u hate ur job, stay home or find another one. No smiles a lot of eye rolling slapping our drinks, called me a liar when I said pop was flat , she stood there just watching us hard as we were gonna pay for the bill , no conversation just rushing rudely in silence with the awkward heavy hard exhale breathing lol I didn’t even want to tip, but I felt an obligation to because she was watching me punch in my pin on the debit machine and watching the “tip” stage Lol lmao omg I wanted to leave a zero dollars but I wasted 19$ for her tip . Bcuz she’s paying for this review and giving my kids bad service. it was suppose to be a relaxing vacation. And our food was burnt but we didn’t mind it , it was still delicious, BUT the service was Sh!t !!! Blonde shoulder length hair with bright red lipstick on . SMH find a new job unless u enjoy ruining everyone’s supper on...