Dairy Queen Grill & Chill — Restaurant in Kamloops

This was the worst customer service experience I have ever had. I’ve never been to a restaurant in Canada where staff speak to customers so disrespectfully. The lady at the front had no idea how to talk to people.

I was there to pick up an order for delivery. Since my delivery bag doesn’t have a sturdy bottom, I didn’t put the order inside right away because it included ice cream. There was a high risk that the ice cream would spill before I could reach my vehicle. My plan was to place it in the bag once it was securely on the car seat.

However, the employee shouted at me in an unpleasant tone, saying, “Hey you, put it in your bag right now!” I was shocked by how rude she was and want to advise her to learn how to speak to others with respect. The way she spoke to me might be acceptable in her country, but here in Canada, people are more respectful towards each other. It was especially humiliating to be spoken to like that in front of others.

When I asked for her name so I could report the incident to her manager, she refused to give it to me and simply...

I ordered 3 chicken strip meal, for my girlfriend And mushroom Burger for myself And a mushroom Burger had 3 mushrooms and was cold, And The Onion rings weren't cooked all the way through. I called the manager when I got home he told me to bring all the food back and would give me something else. Is he gonna pay for my gas to come back all the way there.I will not recommend this place to anybody will never go back. I do not believe that he requested me to bring the food back my girlfriend has not been feeling well and actually had to take a covid test today in order to know that the Onion rings were not cooked all the way through she had to bite into one if a customer is not happy with the food they deserve to be to be reimbursed but on their own time not when they return home get comfortable ready to have dinner this is first meal she has been looking forward to eat in 3 days but couldn't finish it $8 for a MUSHROOM BURGER picture of it shows its very disappointing and...

Over all a fast ,good portion and always correct on orders service provided.. One odd thing.. is quite a few times now they did not flip my blizzard upside down .And we all know and how its ADVERTISED on almost every poster .."if we dont flip it "..your next blizzard is free! ..so I had mentioned that they had forgotten to flip my blizzard .. and to which I was told " iam sorry ma am but we do not honor that promotion " Which they in my eyes i am pretty sure do not have the authority to pick and choose which promotions they can and dont want to honour . as DQ is a franchise and the posters speak for themselves. THIS IS A HUGE ISSUE HERE AND IT IS ALSO ILLEGAL . Iam very sure the head of DQ would be furious to find this out. But then again this is one of many franchises lately and they all seem to have one thing in common . Runned and only staffed by east Indians. Iam not racist .. but the majority of east Indians are not meant for customer service or is it cuz...