MR MIKES SteakhouseCasual — Restaurant in Kamloops

Friday, November 15th, seven of us dined at this restaurant. It took 45 minutes for the meals to come to the table. This was because the kitchen staff - on a Friday night - had failed to defrost any salmon. Even though salmon is offered as an option for a half dozen of the dishes on the menu. Then, when the meals did come to the table three of the seven meals were the wrong order. Two of the meals were the Cascadia salad. One of them came with a slab of salmon on it. Even though the person who ordered it was a strict vegetarian. The waitress took it away, and brought it back about 2 minutes later with no salmon on it. We had to wonder if it was the exact same salad, just with the salmon removed from it. Something not acceptable to a strict vegetarian. The other thing that was just disgusting was that the two Cascadia salas that were ordered did not come with any of the honey, lemon, poppy seed dressing. They were just completely dry salads. As in dry kale. Because we had no menus on the table, The two members of our party that ordered the salads just assumed that the salads were as horrific as the rest of the food - and ate them. Dry. Then, my 79-year-old father had to wait an extra 10 minutes for the onion rings that he had ordered with his meal. That was after his meal finally showed up - 45 minutes after he ordered. If there is any defense for Mr. Mikes on Summit drive in Kamloops, it's that the manager offered to buy dessert for "four or five at our table". Remember, this is a table of seven. Nice gesture. But wait, it gets better. I told the waitress all seven of us would be ordering dessert and that we would accept the manager's offer to pay for them. When the seven desserts arrived, two of them were the wrong order. In other words, this waitress got three of the seven meals wrong, and two of the seven desserts wrong. Despite writing them down on a piece of paper. When one of the desserts came out from the kitchen - it was a warm chocolate pudding - instead of the cheesecake that had been ordered - the waiter said, "no problem that's an easy fix". He then took the warm chocolate pudding away. My question is - where did he take it? Did he stick it back in the fridge and then warm it up later to give to somebody else? What was his "easy fix" for a specialty dessert that wasn't ordered? All in all, it was the worst restaurant experience that I've had in the last two years. Maybe the worst one I've ever had in Kamloops. I am emphasized this because for the last two days - since eating his meal at Mr Mike's - my 79-year-old father has been sick to his stomach and unable to eat anything. That's after experiencing what is euphemistically referred to as "the runs" on the night that he took the food. There were so many things wrong with this experience that it's hard to be constructive and determine which ones are fixable. The kitchen staff must be insane to not have removed a key piece of their menu from the freezer earlier in the day so that would be ready for their rush hour service. The waitress must need eyeglasses or an extensive lesson in how to key in orders into the intake system. The manager needs a lesson in public relations. How do you offer to repair poor service by only buying desserts for 2/3 of the people at my table? Did he want us to arm wrestle for it to see who was going to get the complimentary desserts? And what did happen to that complimentary dessert that wasn't ordered - the chocolate pudding? Who got stiffed with that the next night, after it had already been heated and then reheated? And if that's not how it went down - then you have to wonder how you can run a restaurant when your premier dessert is going into the belly of your kitchen staff because they can't get the orders correct. And remember, none of this explains why it is that my father's been sick for the last 2 and 1/2 days - directly after eating the food that came to him nearly an hour late. I'm sorry. There's no easy way to say this. But this restaurant experience was nothing less than shameful. I hope no one has to...

I would LOVE to leave a fantastic review, but sadly, I cannot at this time. We were brought to Kamloops, as our daughter was airlifted here due to very serious health issues and having 8 weeks left in her pregnancy. We had been taking care of our level 3 non verbal autistic grandson. We decided to make a reservation for dinner as we needed a break desperately. We called Mr Mikes and explained everything and how due to his autistic meltdowns, we needed a corner table away from people. We asked the best time as well. The friendly girl, told us 7pm as 5 pm to 7pm was busy time. She said she reserved us a table in the back corner away from people. We arrived at 7pm after receiving text message confirming earlier that day, only to find our table had been accidentally given away! They were not very apologetic and kept telling us he would be just fine. After back and forth, they sat us amidst a few tables and the fun and screaming began. Long story short, the server really did not want to visit our table. We finally got our food and there was hair cooked and wrapped right into my husband's carrots.....literally attached. They took it back and I ended up trying to eat alone. However, by the time his food came back, our grandson was in full mode and we ended up having to box everything, including desserts up. I was so angry and defeated and just sobbed on the way back to our hotel, that I wrote a letter to Mr Mikes head office. I received a very nice email back quite quickly and she was amazing. They have invited us back to try again and this time, we will go on a date without our grandson as our daughter has since delivered a preemie baby boy and we are all in the hotel. I hope to update my review...

I feel bad to give bad reviews but I chose this place based on all the positive reviews and was grossly mislead so I feel I need to share my two cents. The place isn't terrible but the food quality especially, as well as the service, do not merit the avg 4/4.5 stars this place has. This place is insanely overpriced for the quality you get. 2 star food quality for 4 star prices. $40 filet mignon wasn't even cooked right, which is absolutely unacceptable for a restaurant that specializes in steak. It was served rare when asked for medium rare. They took it back and put it back on the grill - didn't give us a new steak properly cooked. The vegetable side was like frozen veggies from a bag. Garlic mash mot much better. Denny's quality. My group also had the ribs, a pasta, and a sandwich - all of which were the same mediocrity for expensive prices.

And our server was new, which she warned us about, having to go ask for the answers for every question we posed to her, or trying to brush them off, or giving us info we knew was wrong and she clearly tried to just slide by. For someone that inexperienced, she should still be shadowing an experienced server.

Will never be going back to this location or any of their chain. Strongly advise anyone with discerning taste not to dine here. I think The Keg is quite mediocre but acceptable in terms of steakhouses and thought this would be about same level, maybe slightly less, given their prices and how widespread of a chain they are, but their food quality is...