Swiss Chalet — Restaurant in Kawartha Lakes

Worst experience with delivery order..ever I was staying overnight in Lindsay Ontario at a hotel. I contacted the local number for Swiss Chalet that I thought would get me to the local restaurant for a delivery order. The number took me to a call centre somewhere where I spoke with a female who had no idea where I was and was beginning to cause me frustration over just wanting to place an order. I was further placed to customer service where again the rep had no idea where I was or what I wanted after asking me the same questions. I called back again and spoke to a third person who again put me on hold twice after asking me the same questions I had already answered to the first two people. I simply wanted two half chicken dinners and she gave me a total for one; I have NEVER been so frustrated in placing an order for a simple meal for delivery. It took me 20 minutes for the phone call and had to wait 45 minutes for the order. I was supposed to hear back from someone in 2 days but of course never did. Never again will I order for delivery if this is the way it is. ( Fries were a soggy mess by the time they showed...

Visited last evening, and the experience was so bad. My so called quarter chicken was about the size of a child portion. The baked potato obviously had been sitting for hours; it was hard and cold. But the worst was when we FINALLY received our bill. We were being charged for another customers meals along with our own. When this was brought to the attention of our server, she brushed it off and said she'd be right back with the correct bill. Fine. So when she presented the bill and the debit machine, the machine was showing the double charge total! Thankfully I was paying attention and called the server over yet again. She again brushed it off and said she'd fix it."be right back"..again! We said nevermind that we'd pay cash. I've had more than one bad experience at this location, but last night's was the clincher. I will not, under any circumstances, visit the Lindsay location again. Ever! I should have sent my meal back, but finding our server would have taken way too long. I'm angry mostly with myself for allowing this fiasco to happen, but, it's a lesson learned, albeit...

Good problem resolution.

This location has been pretty consistent with the quality of the food, at least in our experience. Our last visit was take out, ordered online. When we opened up the bags at home an item was missing, we ordered 2 soups and received only one. No problem, I called the corporate line and was told they could only apply a credit to the account and it was only good for 90 days….that isn’t good enough. I was instructed to call the restaurant directly for a refund to my card. So I did, once I got the manager on the phone, not only was he compassionate toward the situation he was extremely polite and professional. We discussed the issue, and he explained how he was going to work with with the staff on the importance of taking a little extra time to ensure an order is complete before going out. His explanation was thorough, and gave me a sense that he is a very well rounded manager. I received the refund as promised and overall the experience was great. Not every experience will be perfect, but good problem resolution...