La Diperie Kitchener — Restaurant in Kitchener

Caution! DO NOT order online for pickup. Not fresh, not ready for pickup, and more $. If I had wanted over priced frosty old freezer ice cream, I would have gone to the gas station store.

I had looked at their website before setting out to see how they were handling orders in light of covid restrictions. It shows online ordering available with Skip, Uber, Dash, and their own site. This location seems to use Uber. Would not recommend! Order complete time is not accurate and neither is the icecream received. Uber Pickup "softserve" bowl is old frozen icey filled ice cream compressed hard into a bowl. Had to take home the rock solid icecream to thaw out for a while, but toppings remained rock hard while icecream liquified. I can see how this may be a way to serve up delivery icecream, but should not be shown as a fresh peak of softserve covered in toppings if that's not what your serving. Also, not sure why option of icecream flavour (vanilla or chocolate) is given if it's not followed.

Completely didn't meet expectations from picture or $$. Very hesitant to try it again. Will certainly NOT order online again. Orders are being taken in person, so just save yourself the disappointment and...

My husband and son enjoyed the ice cream but was overpriced.

My review is mainly regarding the employer.

My daughter was offered a job there on the spot when she brought her resume in back in April and told she would start training in a week but, was never contacted again. My daughter followed up with them several weeks later after hearing nothing... and was told again ”we will call you in a week.”

Not surprised... No follow up or explanation was provided. Very unprofessional. My daughter was so disappointed as she was depending on this opportunity.

Advice to the employer... do not offer something you do not intend to follow through with. My daughter took you on your word and you did not honour it.

As a community we need to be an example of honesty to our...

Ice cream was great, absolutely no complaints. The staff was very unwelcoming and seemed to be completely uninterested in interacting with us. I want to mention that I'm indian and the staff was an indian too. Right after us, another white lady came in, and the staff treated them in a very welcoming and friendly way ( Staff was smiling and happy ). This is not right. No matter which customer comes in, you must treat them with respect and be welcoming and friendly. This is constructive feedback for the owner. Please train your staff. If you are not an owner who believes in improvement and customer service. Please ignore....