Subway — Restaurant in Kitchener

Went here to grab lunch at around 12:30 PM on April 17th, 2020. There was 1 other person in front of me, so waited in line to be helped. The gentleman working, yelled out 'NEXT" when he was done with the person in front of me. Completely rushed through my order, and again did not even look at me throughout the whole transaction. He was playing on his smart watch for a lot of it. The whole time it seemed like he was annoyed to be there, or was annoyed that I was there. I hate writing a review like this during the COVID-19 pandemic, but the service was absolutely awful and was so upsetting to me. Having my whole family laid off because of this pandemic, and knowing that they would do anything to be working / have a job, and seeing this kind of attitude from someone who is lucky enough to have a job through all of this, is extremely unacceptable. This location might be good when other employees are working, but I will never be back to see. I will drive the extra KMS to go anywhere else where I can spend my hard...

I ordered a foot long tuna grilled through the app which currently has 6 cookies for free if you order through the app. Went to the store to pick up my sub. Asked them about the cookies. They said it doesn’t show on my order. I opened the app to show them the deal and the cookies that I added to my order. I don’t know how to view my order history. Store manager says she doesn’t know how to use the app and asked me to go and ask one of the other customers how to be able to view it. I asked her if she was able to me the cookies since I ordered it online and the deal clearly is there. She says she cannot and she doesn’t know how to use the app. Fine I left not happy that she was not willing to do anything about that. Come home and my order was a grilled tuna but it was not grilled. Now I am grilling my own...

The woman working behind the counter has the absolute worst attitude. Made my sub completely wrong...added black and green olives and hot peppers, neither of which I can eat. Return to the store to ask her to remake it, she proceeds to take the toppings off and tell me she is reusing the chicken...with all the olive and hot pepper juice all over it. I ask her again, to remake the sub. She was visibly irritated at this point, slapped the food together, literally throwing the cheese on (it missed the bun altogether). She created a sloppy mess that even her coworker looked sideways at it. Half ass wrapped the sub and tossed it in the bag. Never spoke a word to me.

Will NEVER be returning to this location again. Would give ZERO stars if it...