Starbucks — Restaurant in La Prairie

I went to Starbucks and after I placed my order I was waiting and a super rude and rude woman came to give me my drink, but it was wrong so I asked to exchange it with the greatest kindness in the world and she looked at me with a horrible face and was going to do it again as if it were my fault since the cashier who wrote it wrong commanded it, then I asked her to keep the drink because I knew no one was going to drink it and again she looked at me really badly and said no, right after when I went Getting my sandwich was wrong again and when I went to tell the employee he said they didn't have what I ordered anymore and if there was a problem if it was that, I said no but obviously there was a problem, if they knew they didn't have the sandwich they could have warned me and not given me something I didn't like....

My regular visits to this Starbucks drive-thru have generally been positive, except for a few disappointing encounters. On two occasions, a barista named Jacob refused to serve me unless I spoke in French. He interrogated me about not knowing the language and made me feel uncomfortable. This behavior is unacceptable and does not align with Starbucks' inclusive values. While most of the drive-thru staff provide excellent service, the incidents with Jacob stand out negatively. I urge Starbucks to address this issue promptly and ensure all employees adhere to proper customer service standards. No customer should be made to...

Concernant le service offert par Esmeralda,

je dois exprimer mon insatisfaction. Elle ne semble pas prêter attention aux commandes au volant, ce qui nécessite de multiples répétitions.

Malgré ces efforts, les commandes sont souvent erronées, exigeant des corrections supplémentaires

De plus, son attitude envers les clients est déplorable.

Son comportement donne l’impression qu’elle préférerait que nous allions ailleurs.

C’est précisément ce que je vais faire. Je dépense au moins 30 $ par jour, sept jours sur sept, à votre emplacement de La Prairie, et je ne tolère pas d’être traité de cette manière.

Je n’ai aucun commentaire négatif à formuler concernant les autres employés.

Ils sont tous très courtois et les commandes sont toujours exactes.

C’est d’ailleurs la raison pour laquelle j’ai adopté la succursale de La Prairie, bien que je réside à Saint-Constant.

Je suis convaincu qu’Esmeralda fera perdre d’autres clients à votre entreprise.

Il serait judicieux de reconsidérer son rôle au poste de service au...