I went to Starbucks and after I placed my order I was waiting and a super rude and rude woman came to give me my drink, but it was wrong so I asked to exchange it with the greatest kindness in the world and she looked at me with a horrible face and was going to do it again as if it were my fault since the cashier who wrote it wrong commanded it, then I asked her to keep the drink because I knew no one was going to drink it and again she looked at me really badly and said no, right after when I went Getting my sandwich was wrong again and when I went to tell the employee he said they didn't have what I ordered anymore and if there was a problem if it was that, I said no but obviously there was a problem, if they knew they didn't have the sandwich they could have warned me and not given me something I didn't like....
   Read moreMy regular visits to this Starbucks drive-thru have generally been positive, except for a few disappointing encounters. On two occasions, a barista named Jacob refused to serve me unless I spoke in French. He interrogated me about not knowing the language and made me feel uncomfortable. This behavior is unacceptable and does not align with Starbucks' inclusive values. While most of the drive-thru staff provide excellent service, the incidents with Jacob stand out negatively. I urge Starbucks to address this issue promptly and ensure all employees adhere to proper customer service standards. No customer should be made to...
   Read moreConcernant le service offert par Esmeralda,
je dois exprimer mon insatisfaction. Elle ne semble pas prĂȘter attention aux commandes au volant, ce qui nĂ©cessite de multiples rĂ©pĂ©titions.
Malgré ces efforts, les commandes sont souvent erronées, exigeant des corrections supplémentaires
De plus, son attitude envers les clients est déplorable.
Son comportement donne lâimpression quâelle prĂ©fĂ©rerait que nous allions ailleurs.
Câest prĂ©cisĂ©ment ce que je vais faire. Je dĂ©pense au moins 30 $ par jour, sept jours sur sept, Ă votre emplacement de La Prairie, et je ne tolĂšre pas dâĂȘtre traitĂ© de cette maniĂšre.
Je nâai aucun commentaire nĂ©gatif Ă formuler concernant les autres employĂ©s.
Ils sont tous trĂšs courtois et les commandes sont toujours exactes.
Câest dâailleurs la raison pour laquelle jâai adoptĂ© la succursale de La Prairie, bien que je rĂ©side Ă Saint-Constant.
Je suis convaincu quâEsmeralda fera perdre dâautres clients Ă votre entreprise.
Il serait judicieux de reconsidérer son rÎle au poste de service au...
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