Swiss Chalet — Restaurant in Lasalle

Subject: Complaint Regarding Overly Salty Food at Swiss Chalet – Malden Road Location

Dear Swiss Chalet Customer Service,

I am writing to formally express my deep disappointment with a recent experience at your Swiss Chalet location at 5844 Malden Road, LaSalle.

On July 26, 2025, I placed an online order for pickup at 8:43 PM (Check #3941, Online Order #20250726 2960024). To my surprise and frustration, the entire meal—including the fries, Swiss Chalet sauce, and chicken—was extremely salty, to the point of being completely inedible.

I am a blood pressure patient, and in the past 17 years of regularly ordering from Swiss Chalet, I have never encountered such an issue. This excessive level of salt not only made the meal unsafe for me to eat but also ruined my movie night, which my family and I were looking forward to.

I spoke to a staff member named Shadi, who acknowledged the possibility that the chicken may have come pre-seasoned and mentioned it could have been a supplier or batch issue. While I appreciate her explanation, the quality control on this occasion was unacceptable.

To support my complaint, I have saved the chicken for your team to examine and taste. I strongly urge you to investigate this matter, review your recent shipment or seasoning process, and ensure this kind of oversight does not...

I used a coupon two can dine $19.99 it immediately went from $19.99 to $30.37 before tax.Yes I did get white meat which is $2.00 extra and I did get a pop which the cashier told me comes with the meal. After HST my total is $34.32 I asked the cashier's, two very young girls why the total was so much and neither one of them could tell me . One said I don't know I am new I just punch in what they told me and the other just didn't have a clue. I emailed and now I am here. Is there a secret charge somewhere ? By ky calculation I was over charged at least 7 bucks UPDATE: Someone replied to my review, I got a email asking me to rate how it went, I let them know the problem was not resolved , no on has contacted me or explained to me why my meal was so much money. I got another email saying sorry it was not resolved and they would send it to the right person. Still nothing . I feel cheated, I believe I was over charged and definitely deserve my money back. No on can explain to me what happened and to me that is very poor...

Very poorly managed. I asked to redeem my scene points and the lady gave me some instead (17 points). I said that she made a mistake and I wanted to use my points so food wouldn’t be 60$, another cashier came to the window and yelled at me that the window cashier made a mistake and just pay for the food. At this point the manager came and she was yelling at me because it was my fault ? The cook handed me the food so it’s now in my car as I’m waiting for them to correct the mistake , the manager opens the window and tells me too bad I just need to pay for the food , so I handed it back to her and told her it wouldn’t be a good idea to try and resell food that’s been in someone else’s car already , we also had bones in our chicken on Cesar salad once. I won’t ever go back , customer is a customer ms manager , she needs to go back to customer service school or...