Sushi Sama (Laval, St-Martin) — Restaurant in Laval (administrative region)

Waited 40mins in store for my order to be ready. There was only 1 other client when i arrived so no rush whatsoever. Delivery guys would come in and out and the 2 staff people would prepare their orders before mine (4-5 delivery guys came in and left as their orders were prepared while mine took the backseat). Another client came in store as i was waiting and she only ordered a poke bowl, after 30mins of waiting, she asked to cancel her order because she had to leave for work and was now running late because of them but they didnt issue her a refund and instead one of the guys started working on her bowl and it wasnt ready for another 10-15mins.

Food wise, I dont recommend the vegetarian miso soup at all, it was unseasoned and felt like i was drinking tap water with 1 tofu cube and nori. The sushi was good but not good enough to wait 40 mins for. I wont be going back.

Tip: if you want to eat from there, you're better off to order online since it seems they have quicker service. Also, the floor is so dirty it turned black, rest of...

Dear Sushi St. Martin Team, I’m writing to you today not just as a customer, but as someone recovering from the emotional distress your poke bowls have caused our tender hearts. The lack of sauce is representative of the lack of love given to our order. You see, the sauce isn’t just a condiment—it’s the soul of the poke bowl. Without it, the fresh fish, chicken, shrimp, rice, and toppings felt incomplete, like a song missing its chorus, or a sunset without the colors. We genuinely enjoy your food and look forward to our orders, which is why this experience hit us harder than it should have. This was expected to be our single moment of joy on this day—the lightness of taste weighs heavy on our hearts. Please consider this an earnest plea for saucier days ahead. If there’s a way to ensure the proper amount of sauce in future orders, our hearts—and taste buds—would be...

They CANCELED my UBER eats order and charged me. I put this because there's no way to put 0 stars. I ordered by Uber eats and 1h after I have a charged but any order. I called Sushi Shama to ask if they have an order under my name and they said yes, we canceled because you didn't use the promo I didn't understand the reason. It's ok For me not having the promo but at least a message or my order without a gift. I thought it was an issue in the app.... Another time, I decided to give them a second chance I did my order calling. They have in their menu online and on Uber eats MISLEADING information. They say that if you buy $17 or $40 you'll have X item free but they don't specify anything else I bought $50 and I didn't have my gift when I ask why they said my order didn't apply that is for...