Burger King — Restaurant in Leamington

I would have given Zero stars if that was an option, based on this last experience. Watching Burger King in Leamington dive downhill so quickly, is heart breaking. Used to be a great place to eat when certain people were in charge a decade ago. Now that everyone I know that used to work there has been replaced by immigrant workers, the place has taken a nose dive. The fact that many people that work there now can barely speak English, is a testament to the huge divide this now causes. The place is a mess when the normal day staff aren't working. I placed a mobile order the other day for 4 of us and said to make it right away and it was for EAT IN. I went inside and stood at the mobile order pickup spot and waited....... and waited....... and waited.... as everyone passed me and got their food. I finally asked one of the 3 east Indian guys working there if I was supposed to wait all day for my food or was it coming anytime in the next 30 min, given I had already stood there waiting for at least 20 min and had no acknowledgement that I was even there. He had looked at me and my son standing there many times but never said anything. After I made that comment, he finally acknowledged my existence. He then showed me the order ticket and said in a specific tone, that there was no Coke Zero, like I should have known this (it was a mobile order made on my phone and Coke Zero was an option available). I told him that Diet Coke was fine if the Zero wasn't available, as I had no idea that it wasn't. Turns out, our food had been sitting in bags (not on eat-in trays as specified on the order) on another counter getting cold, as usual for this BK. So I waited 25 min for cold food while the world passed us by. The food quality was on par for BK, but nothing spectacular. When we left, we went to put our garbage in the bins but ALL bins were completely full and garbage was being piled on top of the bins where the trays normally go. Garbage was all over the floor under the bins from an hour of spill over. Nobody was cleaning tables (they were all messy), floor, pop machine area or garbage. Looked like a pig stye. If this is what is to be expected of this restaurant moving forward, we're no longer going to support it. It was a complete embarrassment, but fits right in to the state of our country these days....

Im giving 1 star. the last couple visits have been horrible! The food is ok, sloppily thrown together, the drive thru wait time is ridiculous, today there were 2 vehicles in front of me waiting to order and i waited 12 min just to give my order. I was in drive thru a total of 25 min with 3 cars total ahead of me! Another time, a few weeks ago, i was greeted at the drive thru very rudely by an older woman after a few minutes of waiting, with "what do you want?" I gave my order. Was told "second window”, (no thank you or anything, call me old school but when i worked in fast food we would get written up if we werent courteous) and then she practically threw my food in the window after i paid! There are so many other options in this town that i will now only go here if everything else is closed lol. i know a few people who have worked here and said how horrible it is and how bad employees are treated by managers and other staff so idk if thats why the place has declined so badly in the last few years in every aspect (service, cleanliness, food quality, etc) or if it just doesnt care. Im honestly surprised its stayed open with all the other...

I visited the Burger King drive-thru yesterday and had a very frustrating experience. Despite there being no other cars in line, it took an unusually long time for the employee to take my order. When she finally spoke to me, she yelled through the speaker, asking me to turn off my music, which I thought was unnecessary and rude.

When I was talking to my friend while waiting, she yelled at me again for that, creating a very uncomfortable situation. When she finally took my order, she addressed me with "how can I help you rudeness," which I found completely unprofessional and uncalled for.

I tried to remain calm and respectful and asked for a manager to address my concerns. But apparently she was the manager, so I tried to speak with her politely at the window, but she continued to yell and was unapologetic about her behavior. This level of unprofessionalism and poor customer service is not what I expect from Burger King, especially from a manager. I hope they take steps to ensure that their staff are properly trained in handling customers...