Starbucks — Restaurant in Leamington

I love everything here except one staff member named Matthew. I went through the drive-thru to get my pecan latte today (Nov. 2, 2024). I’m a short person with short arms, so I had to stretch to reach my order. It took me about 10 seconds to get it, while Matthew didn’t even make an effort to bend down and help me. When he realized I was reading his name, he just said, “Oh, I’m sorry.”

This is the second time he’s been rude to me and my son. The first time, we were at the counter and my 4-year-old son was touching things. He noticed the tip box and said, “Mom, there’s money!” Matthew gave him a disapproving look and took the tip box away.

I ignored it at the time, but this recent experience made me feel frustrated. Matthew shouldn’t be working there. People in this place should be friendly and welcoming. But I will still continue to visit because I love...

Went to this location at least 5 times the first 3, kept wondering why I kept going back the service was awful and the staff was to busy talking to each other then to deal with the customers or suggest anything..

Well today I was wowed. Sweet young lady by the name of Rita waited on me and cold windy day she made the sun shine.. polite suggested to try a different item, coffee was great service was awesome. And everyone seemed to be in such a fantastic mood.. has to be a whole new staff the service was totally top drawer.. thank you very much Rita and staff.....

I would love it they would start listening to the customers and what they are ordering. You’re wasting everyone’s time and products. I don’t know if it’s the new staff or lazy training, but this is ridiculous! I speak clearly and slowly, you repeat it and still somehow get it wrong! You’re going to lose a lot of customers once the kingsville starbucks opens up if the accuracy doesn’t change. You pay so much already the least I’d like is to get the...