Tim Hortons — Restaurant in Leamington

First of all it's Tim Hortans it's menu barely differs if at all location to location. My review is mostly on the quality of items and service.

The service at this location varies depending on the shift you get. It can vary from good to horrible. My best example of the bad service is this. I ordered 2 drinks and a sandwich. One was a holiday drink and the sandwich was the steak panini. They took the order like nothing was wrong, I paid for it and waited. What I got though was not what I ordered. I got a hot chocolate with a holiday shot, and a steak sandwich. The reason was because the holiday drink wasn't out yet, and the panini was discontinued. My problem wasn't that they didn't have what I ordered, but rather than telling me they just gave me what THEY thought was close enough, it wasn't. The sandwich was nothing like the panini at all other than having the same meat, and the drink was a hot chocolate, not good for someone who doesn't like chocolate. When I brought up my issue with the staff I was told there is nothing they can do.

Overall though the service is decent with a few low points here and there, but it gets...

My daughter and I patronized this Tim Hortons on Friday, April 7, 2023(Good Friday) We ordered three cilantro lime veggie wraps and two teas. The associate Celina served us at the register and also prepared the food portion of our order. She put on a fresh pair of gloves and placed our wraps directly on top of the cutting boards which were covered in other food debris, then lifted the wraps and brushed off all that debris with her gloves and begin making the wraps. I was able to get her attention and asked if she would be able to prepare our wraps over top of a cleaner surface to avoid cross-contamination from other meat sources(bacteria) and she responded that I should have mentioned something at the register. So I have one question… I now have to ask at the register for my food to be prepared on a clean surface to avoid my daughter, my mom and myself getting food poisoning??!!! Tim Horton’s, what has happened to kindness, respect and quality? Terribly disappointed. Unfortunately we won’t be back to...

Absolutely absurd .Went inside to order today and one of the workers was making a bagel for a costumer while wearing latex gloves . After making the bagel they give it to drive thru then proceeded to come take my order of a bagel and coffee . I paid with cash , she turned around to make my bagel but The mop and bucket were in the way so she moved the mop and bucket around the corner to get it out of the way . Then began to make my bagel … WITH THE SAKE LATEX GLOVES she just touched the mop and bucket with , my cash and change with , and now my food !!? 🤮🤮 I walked out and threw my bagel out as I was disgusted but couldn’t say anything in store as I didn’t want to embarrass the worker . Was there not training put in place to change gloves before handling ANYTHING...