Swiss Chalet — Restaurant in Leamington

The only thing worse than terrible service once, is it happen twice! The General Manager was asked to follow up with me 2 weeks ago, that still has not happened. When I picked up my family's take out meal, the Swiss Chalet sauce was missing. The most important thing is the sause, that is why I went. I called the store directly and spoke with a man who informed me that he is very sorry and would take my name and number to ensure the next time I go there will be a $15 credit for the mistake. I thanked his and a few days later I went back. When I gave my information I was told it could not be found in the book. I informed the woman of what happened and asked if she could please contact her manager to resolve it as this was there chance to make it right after the first mistake. I was told that the manager said if it not in the book she doesn't believe that it happened. I was appalled that I would be inconvenienced again and made to feel like I was lying about 15$. I cannot believe the manager did not fix it on the spot. I then asked for the General Manager to take my information again and call me so I could provide feedback and resolve the terrible experience twice. They have yet to call, it is clear to me that the reason why the staff pretend to make things right is because they know the General Manager will not follow up and they will get away with providing a poor experience. They have no problem leaving things that are paid for out of the order, lying about fixing it and making you feel like a loser because you are asking for the 15$ credit they offered for a mistake they made. It is clear that the leadership in the store who I think is the owner has no care for the customer and is the reason the staff don't care about what happens to the customer. Terrible experience over...

This place will never give you scene points for Swiss Chalet even if you eat inside from the Swiss Chalet menu . Shame on everybody working there from ripping people off. Here is what the Scene point wrote. While the purchases that you made where off the swiss chalet menu the location that you were visiting was a Harvey's in order to receive the additional 200 points for any purchase over 30 dollars you would need to be visiting a Swiss Chalet location, otherwise you will only earn the standard points of 1 point for every three dollars spent minus any taxes or gratuity. I am very much of thinking not to eat here any more.

Here is the response from the manager Good evening Mr. Flettmar I just received your email that you sent off to Head Office regarding your Scene Points as well as read your Google review. I can assure you that nobody in my store is "ripping people off" of their Scene points. They are a third party and we have zero control over how the system works. We swipe the card for our guests and that is unfortunately all we can control. Perhaps it is because the Leamington store is listed as a Harveys serving Swiss Chalet. I'm not entirely sure. I'm sorry for any confusion this may have caused. I am glad that you did receive your bonus 200 points. If I can provide any more information for you, please feel free to contact me via email. Thank you and have a good night. Lisarae General Manager

By the way my name is not Mr. Flettmar Shame on you is listed as a Harveys-Swiss Chalet and with this anybody qualifies to swiss chalet point's So maybe to invest in a Swiss Chalet terminal would be the answer. And with this...

SHUT IT DOWN!!

This location is horrible! I’ve ordered through food delivery service 3 times, and every time the wait far exceeds the given time frame and items from my orders are ALWAYS missing. Last night was my final order from here. Part of my order was a “chicken on a bun”. Now usually this sandwich is just packed full of chicken, but last night they barely put any chicken in the sandwich. The top of the bun was literally touching the bottom of the bun because there was almost no chicken. In addition, they never give the Chalet sauce that is supposed to be included with the sandwich. As my side, I ordered mashed potatoes with gravy. Wouldn’t you know it, they didn’t send the gravy. No Chalet Sauce, no gravy and barely any chicken on the sandwich. To be fair, I know mistakes happen, which is why I kept giving them a chance. But each time, it’s just gotten worse. I honestly feel that this location should be shut down. They don’t care about their quality or accuracy. They don’t care about the money a customer spends on their food (and ensuring a customer actually gets their items). They don’t care at all about the customer’s experience and they quite clearly don’t care about their reputation. In response to one of the other reviews for this location, Swiss Chalet said, “this is not how we do things.” Read the reviews, this clearly IS HOW YOU DO THINGS. ...