Starbucks — Restaurant in Lethbridge

Today for the first time ever, from a customer who goes daily. When I see a long line up at the drive thru I always order from the app. It’s always been ready for me. I have done this probably over 100 times. I ordered today one drink. A strawberry refresher with water… not even time consuming. The lady instantly got defensive when I pulled up to the window and said i just order on the mobile app. She said I might have to swing around, when the line up is out of the parking lot. We all know the line up usually is slow going. I get to the window and she said it’s bogo and people are ordering 6-10 drinks and I’ll have to swing around. She said we normally push order thru but she can’t today. Okay well how was I suppose to know this? Iv done this how many time over the past years. I know she was just doing her job. So my review is mainly for Starbucks corporate and the lack of ability use your human compassion to deal with issues. It’s a no brainer if I was to have order at the window it would have been bumped to the front. So just make the refresher and move on. But no, you had to be defensive and not understanding of a customer who thought she was doing something to help. As it’s been the way Iv been doing it for years. Thanks for making a very tired mom cry in her car for 20 minutes before she went to Tim Hortons.

I may not be the biggest Starbucks girlie out there but I do generally go daily. I will not...

I’m fairly new to Starbucks in general but I found something I really like there when I was on holiday so I’ve been a couple of times recently. It was my first time at this Starbucks though and when I ordered it in the drive-thru, the person offered a few options I didn’t even know existed. Then when I went to pick it up at the window, Mar took the time to explain what each option would have been like so I had a better idea of what she meant. She was great and I appreciate the time she took to explain it to me. I will definitely be back to this location and hope that she...

Just visited the new Northside Starbucks. I was quite impressed. They have taken the space that was once the Burger Baron and transformed it into an ideal open atmosphere cafe that has different areas for meeting up (small tables), groups (larger tables) and working or studying (quiet alcove). Where most of the Starbucks in Lethbridge are often difficult to find a seat this one has built to grow. Lots of room. The staff is a mix of old faces from there locals and new people. It's definitely my new place to go if I need to focus on my work over a quad...