ITEA Express Bubble Tea & Vietnamese Cuisine — Restaurant in Lethbridge

First time visiting, we left dissatisfied. I feel bad for this review but I need to be honest. The service was lacking, and the quality of the food was not great.

I ordered the vegetarian fresh rolls and they came out with browning lettuce and a strange sauce that was nothing like a peanut sauce I'm familiar with. Their peanut sauce seemed to be hoisin sauce that was watered down, with a few crushed peanuts sprinkled ontop.

My brother ordered the deep fried spring rolls. He said they good but the price did not reflect the quality or portion size of the rolls. He got 4 thin and short spring rolls for a whopping $10.75.

I wouldn't have a problem with the restaurant if the prices reflected the quality of the food being served.

The soups came in one standard size (which isn't very big) for around $17. The vegetarian soup had about 3 pieces of tiny tofu. I was expected it to be stuffed full for $17.

The flavor of the stock was fantastic but some of the items on the menu need to be readjusted for portion sizes, cost and quality of ingredients.

$105 for three people to eat is way more than I'm used to for a Vietnamese restaurant.

If you go here, just order the soup.

I'm not even going to mention the cleanliness of the restaurant but that was...

This place was on its way to becoming our go to vietnamese spot. Been here at least a dozen times already but am completely turned off by the following incident.

Went in today with the family which included my toddler daughter. She wanted McDonald's so I got that for her and we went in to order for us adults. We were planning on eating inside the restaurant however was told abruptly that we couldn't bring outside food- not even a warning for next time which would have lessened the blow and be much appreciated.

Our order with them was 50 ( which is a lot ) dollars and we still went ahead and purchased even though we should have taken our money elsewhere. Hindsight is 20/20. Is this rule helping or hurting them???

Needless to say, we will not be returning...

Holy expensive! 16$ for a small bowl of pho... got Dac biet. 1 tiny PC of tripe, 2 slices! Of meat ball. ZERO med rare beef. Decent amount of tendon "3 pc". Only bean sprouts as a garnish. :( ... purchased the "spring rolls " got 5 wonton paper wrapped Pcs of pure garbage.. the sauce was weak at best. Flavourful profile was equally as weak as the sauce. . For 12$!!!???? Easily the most expensive food in town next to the Italian table and fireside. Both terrible places," At least fireside has food specials" both in far superior parts if town. ( debatable) Pho did taste good! Wont take that away from them. Not 16$ good. Not by a long shot. Open on Sundays which is actually pretty huge. Hence the 2 stars. Food taste of one of the 2 dishes was pretty good.....