TacoTime — Restaurant in Lethbridge

The staff are always disorganized. I come in on Tuesdays for lunch relatively often and there is never a staff waiting at the till. Often there is no one at the front at all. Sometimes the line staff will start taking your order and then the person who is supposed to be on till will take over halfway, leading to a confusing ordering process for both sides and potential for errors in your order. At busy times you may have to wait for minutes only for a staff member to hastily take your order with very poor service. It's just very disorganized and often understaffed. The air in the building is kept very cold too. Food is fine. Condiments and drinks are kept behind the till, would prefer them out for easy access. Would definitely recommend making the trip to the south side...

We placed a simple order last night and it was handed to us completely wrong. After driving 20 minutes to get home, it was not worth driving back again. We ordered one meal, no sour cream, but the soft taco was more sour cream than meat. We ordered a mexi fries deluxe, that was cold to the touch right away. Last we ordered nachos, no onions, but we got a bowl of onions with a few nachos mixed in. We got the exact opposite of what we asked for. We also asked for cheese and hot sauce, which we paid for, but only got one cheese (paid for 3), and no hot sauce. Either someone couldnt hear properly, or they couldnt read the screen, or (this is my guess) they did not care and were purposefully being ignorant and rude. We will never return and will share our experiences...

Tonight after work I went to taco time on the west side for the first time. Ordering a bunch of food to drop off to my family members The owner and cashier were so so incredibly friendly, curtious, accommodating and the food was amazing. They kindly gave me an extra apple enpanada which was so amazingly 👍 good..i am now addicted to those yummy apple enpanadas .( gentleman / owner with glasses)you said to me to come back if I liked the food. We'll I ❤️ loved the food. Loved your kind service and I will be back. As a future customer if reading this reveiw please try the taco time on the west side you will not be disappointed. Thank you again. ...