Tony Roma's — Restaurant in Lethbridge

Overall it was a really crappy experience!

I always used to love coming to Tony Roma's for all you can eat riblets on tuesdays.

I always order the honey carolinas, and i'm very familiar with the flavor of these.

Today, the hostess couldn't even be bothered with seating me properly without attending to 2 other tables as she wasbtaking me to my table.

Then she took my drink order. Which is a simple glass of ice water with a lemon wedge.

She seemed to struggle with that. I got 2 cubes of ice and no lemon wedge. Once I was able to get her attention. I asked about my lemon and it still took another eight minutes to get it to me.

I ordered my all you can eat riblets with the honey carolina sauce. I got the original sauce, so I sent it back.

Now I will point out that it took about twenty two minutes in total to get my dinner. When I sent the wrong order back, it took less than three minutes to get me what they called honey Carolina's.

Personally, I feel that they scraped off the wrong sauce and poured the right sauce on the riblets, and it caused an awful, disgusting taste.

As I mentioned today is tuesday, so it's all you can eat riblets. After being there for thirty minutes, I still was not even offered a second helping. Not to mention, I didn't finish the first hopping because of how horrible they tasted.

I then went to the front counter to wait for my bill. So then I could pay and that took another 10 minutes before. I was even acknowledged.

I could have easily walked out and not paid for anything. I just feel overall, very disappointed. I will not be returning to...

We thought this would be a great place to go for our parents anniversary supper as we’ve always thought it was exceptional, until last night. We had a reservation but when we got there, they we confused as to where to seat us. First, they didn’t think they had room, then they inquired if we all wanted to sit together (there were 8 of us) to which they said they would have to seat us at the high tables in the lounge then, after which another hostess came and said they had a table in the dinning area. I always thought a reservation meant they would have a table waiting…. After finally being seated, we sat for 20 minutes before we finally flagged someone walking by asking where our waitress was as no one had even greeted us or taken a drink order. Finally someone there. They take our drink order and food order and then we wait until our appetizers arrive and still no drinks. Another 10 minutes and our drinks finally come. Then our meals slowly trickle out, one by one. Worst experience in a long time. We made the mistake of ordering desserts - they took another 20-30 minutes to come out to the table. As we were finally leaving the restaurant a family that had been sitting, waiting to be seated for about 10-20 minutes where told they couldn’t serve them. It was only 8pm and the restaurant is open until 10. They weren’t given a reason (we were standing right there) and they would have been okay hearing it except for the long wait before being told no. Just horrible customer service all...

We went to Tony Romas tonight for the first time in many years. The service was SLOW. We ordered and said we might have additional people coming but we weren't sure. Eventually more people came and their orders were taken. It took almost an HOUR for our food to arrive. We had two very hungry young kids that were miserable waiting for their food. My husband enjoyed the flavor of his ribs but he said a chicken breast in the same sauce would have tasted better because the ribs were so dry. Online they say their ribs are smoked and yet there was no smoke ring or smoke flavor. I ordered the Miami burger and it was SO greasy. My hands were such a mess that I had to use the rib wipes afterwards. There was a puddle of grease on my plate and it practically ran down my wrists. The flavor was okay but definitely not even close to what a $20 burger should be. I got mashed potatoes instead or fries and I was told there would be no added charge which there wasn't but I foolishly assumed that gravy came with the mashed potatoes only to discover that the gravy I ordered which was the size of a sample cup was $2.50! Seriously? $2.50! So ridiculous. Our check was confused with the others at our table and we had to explain to our server the many mistakes. We were not impressed and will not return to spend our hard earned money on a meal like that again. Such a disappointment for what was supposed to be a special birthday dinner for my...