Boston Pizza — Restaurant in Lethbridge

Was there for a small family get together of six adults. We ordered nachos & thai bites for starters. The nachos came with almost no toppings. Just a bunch of the chips with a sprinkling of cheese and ground beef. The salsa and guacamole was served in a little tiny side dish barely half filled and was enough for about two people if they were eating it very sparingly. We pointed that out to the server and she agreed and brought us to an extra serving of guacamole and salsa that was filled properly. The main dishes were the signature salads with chicken, pizza and another dish I can't remember. We had asked if we could replace the sauced chicken served with the salad with a grilled chicken instead and they said that would be a 30% up charge on the meal! When we did get the salads there was a very few items in the salad. We've eaten these dishes before at other Boston pizzas and it comes with a healthy assortment of items in the salad other than just lettuce. For this location the non lettuce items were so hard to find we had to aggressively search for them in the salad. Overall very tiny amounts of the corn and other items were found. The dish was mostly lettuce a little bit of chicken and nothing else. The restaurant was very busy and very noisy. Fortunately we had made reservations. Server was polite but seemed to be new and overall we think the chef was working with a food shortage or he was too new at the job to understand what the dish was supposed to look like. I would only recommend the tie bites. We also ordered some of the signature summer drinks and they came out lackluster as well. They looked nothing like the pictures and taste seem to be mediocre at best. Order a lemonade and you'll...

DISAPPOINTED AND HURT @ Boston Pizza – 2041 Mayor Magrath Dr S, Lethbridge, AB

I am deeply disappointed and hurt by the experience I had at this Boston Pizza location on Saturday, July 26, 2025, between 9–10 PM. As a Black traveler visiting Lethbridge and staying at a nearby hotel, I stopped by this restaurant simply looking to have a decent meal. Instead, I encountered the most disrespectful and humiliating treatment I’ve faced since arriving in Canada.

After being told to wait 30 minutes to be seated (which I accepted), I was finally given a table. While waiting for my order, a family walked in and shockingly told the staff they were uncomfortable sitting near a Black man. What happened next left me stunned: instead of addressing this unacceptable and racist remark, a Boston Pizza staff member had the audacity to come over and ask me to leave my table.

I felt embarrassed, unwelcome, and completely helpless. I calmly walked over to the booking desk and asked for a refund. Thankfully, the supervisor refunded me in cash and admitted this kind of situation has happened before, which is even more disturbing.

It is completely unacceptable that a national restaurant chain would prioritize the comfort of racist customers over the basic dignity and rights of a paying guest. This kind of stereotypical and discriminatory behavior has no place in Canadian society — or any society.

I am sharing this so others are aware and to urge Boston Pizza’s leadership to train their staff on anti-racism, equity, and inclusion. No one should feel less than human when all they...

Boston Pizza is normally a hit for our family. I worked in the company for years and have enjoyed decent food with decent service for a decent price nearly every time. Not so much this time round.

We have a large family and upon entering were immediately informed that gratuity would automatically be added to our bill... it was as if they didn't really want us there. Anyway... our hostess didn't tell us any specials and basically put down a bunch of wet menus and exited scene left as quickly as possible. They sat us in a tight traffic corridor... likely wasn't pleasant for staff or other clients.

Our server was friendly and helpful. She told us about pasta Tuesday and took our drink orders promptly. We had several pastas, some kid's meals and a tropical chicken pizza. The spicy chicken was waaaaayyyyy over-sauced. The pizza was red with hot sauce. I am pretty sure my pasta was either forgotten or cooked wrong as I got it well after everyone was already eating.

When we asked if our kids got dessert with their meals, we were told they could have ice cream or cookies to go (emphasis on to go). We got the ice cream. They added 18% gratuity. Eighteen! Normally, I tip around 25% or better for good service. I likely would have had they not expected eighteen percent. And then to top it off as we left and said goodbye/thank you to the hostesses we were met with...