Tim Hortons — Restaurant in Liverpool

Food is just fine (WHEN they actually have it). There are a couple drive thru team here that are really friendly and great (they know who they are because i hope im not the only one who tells them they are very appreciated!)…but more often than not, it’s not a pleasant experience. “Do you have any of the new timbits?” —NOPE. “Do you have your latte machine repaired yet (going on three weeks busted) —no. “Can i get two Lime Cilantro Chicken Bowls? —No. We only have enough rice for one. “As advertised on your board, do you have the new marshmallow filled donut?” -NOPE. Like…what? First of all NOPE is not an appropriate customer friendly response. Secondly, Be polite, please. It’s not that hard to do. Especially when you just told your regular customer that once again you have NOTHING available. I’m giving up on this Tim’s and am thinking HQ needs to know how this franchise doesn’t uphold the bar that Tim Hortons Corporate must surely expect. I could run this place better single handedly and would happily buy it. While I was at it, i’d attend a Chamber of Commerce meeting and bring up the ridiculous logistics of the drive thru and how you end up blocking intersection traffic just to wait in line to be told nothing is available...

I have previously stopped at this Tim Hortons multiple times and the service has steadily declined. A few weeks ago I stopped for a coffee and went inside since the drive through was lined up to the intersection. I waited in line behind one other person for at least 20 minutes to order a coffee while 10-15 customers passed through the drive through receiving their orders. Most recently I stopped on Sunday September 28, 2025 at arpprox 2:30. The ladies washroom was completely out of toilet paper. When I approached the counter to advise a male employee that was not serving customers, I was met with harsh rudeness and zero compassion; he refused to address the situation and became argumentative. I spoke to 2 other employees before the third employee sent someone to refill the toilet paper dispenser. As per company policy, the washrooms are to be checked every hour. Not one of the 4 employees I spoke to, including the manager on duty, could advise me the last time the washroom was checked. The manager was the only employee to apologize for the situation and make any effort to rectify it. Do better Tim...

September 28, 2025 -- I went inside to place my order and noted that the doors were wide open, which is weird. I walked in and was SMACKED in the face with heat! It was HOTTER then the outside for crying outloud. Room temperature is considered 21° and it was easily 30-40° inside.

Unacceptable!

The two that were slinging coffee were sweating buckets. And looked to need a break. Seriously, if you have two cash registers -- use them (and maybe work as a team 🤷🏻‍♀️)! Anyway, back to the heat.

I was informed that the heat / AC had been broken for OVER A MONTH! What do you mean A MONTH?!?! I said this was absolutely unacceptable and should be reported to the labour board / OHS if the store owner / manager isn't correcting the problem immediately.

Having an active environment such as TH, being around hot appliances, and having the heat being sky high is just asking for your employees to get over heated and increases the potential of them passing out and needing medical care.

The fact that it was over a month broken tells me the owner doesn't actually care about their employees.

I sure hope...