Fennel Fuqing Food — Restaurant in Markham

Worst service across Toronto Absolutely zero attention to the customers, had to chase after them to order food, but RUDELY DEMAND TIP. The lady has the audacity to tell me “没有服务就不能拿小费吗？” “No service but I still want tips”

Reply edit: You are replying to the wrong person, I’m not the person you’re referring to. I paid way more than $25. But this proves you are indeed rude to many customers. And don’t even bring up the tipping culture in North America when your restaurant only accept debit/cash for TAX EVASION purpose. You’re cheating the government of Canada of their lawful income.

Now, about the tipping culture, it is NOT MANDATORY, it reflects the EXPERIENCE that customers had using your service, not an obligation for simply wiping the tables. Since you want to blend in the western culture so much, you’re welcome to visit any legit western restaurants and see their services and attitudes, you’ll realize why so many people don’t give you tips.

Learn to accept the fact that you’re not doing well enough to get tips, learn from the criticisms, and be willing to improve. Instead of CONFRONTING customers who choose not to give you tips and who leave comments here.

I wanna end this on a positive note: your foods are delicious and authentic, your place is clean, the price is reasonable, just improve...

As a foodie from Fujian (where this restaurant is originated), I’d say it quite authentic! The wonton and oyster cake are top notch! And the fried wonton is very crispy and yummy.

Update: We visited this joint the very next day because we wanted to try more good stuff on the menu. The seafood braised noodles is super tasty just like I had in my hometown. And the peanut butter mixed noodles is exactly the as in Fuzhou. And the services is extremely friendly which makes me like I'm coming home for lunch. We...

我其实是这个餐厅的常客，上周我独自用餐的体验让我非常失望。当时店内有一张四人桌空着，当时其实很多客人就已经卖单要离开了。然而，当我表示想坐普通餐桌时，店员却反复强调“你就一个人”，并建议我去坐高脚椅吧台桌。在我明确表达偏好后，店员仍以“外面可能有人排队”为由拒绝，但事实上当时并无客人进店，只是有几个人在看menu.

作为贵店的常客，无论是独自用餐还是与朋友一起，我都希望能得到同样的尊重和服务品质。单人顾客的消费同样值得重视，不应因就餐人数不同而受到差别对待。希望贵店能关注这个问题，避免让老顾客产生不受欢迎的感觉。另外想特别说明，我一直觉得老板娘人很好，只是某位员工的服务态度可能需要改进。

I’m actually a regular at your restaurant, but my experience dining alone was very disappointing. At the time, there was an empty four-person table available, and many other customers were already finishing up and about to leave. However, when I asked to sit at a regular table, the staff repeatedly emphasized, “It’s just you?” and suggested I sit at the high-top bar table instead. Even after I clearly stated my preference, they still refused, claiming, “There might be people waiting outside.” But in reality, no one was coming in—just a few people looking at the menu outside.

As a regular customer of your establishment, whether dining alone or with friends, I expect the same level of respect and service quality. Solo customers deserve equal consideration—dining preferences should not be treated differently based on party size. I hope you can address this issue to avoid making loyal patrons feel unwelcome. On a separate note, I’ve always found the owner to be very kind, but one staff member’s attitude may need...