Subway — Restaurant in Markham

Walked in today and there was one person in front of myself and a friend. There was one overworked staff member at the store working behind the counter. She had to prepare 2 online orders before she asked for our order. While we waited, 2 groups of 4 came in and joined the line.

The staff member was doing her best, but forgot to add the bacon in my steak and bacon sandwich. She put one small scoop of tuna for my friends sandwich, vs 2-3 scoops usually at other locations. They had no cheese options besides white, which is disappointing as the variety of cheeses is one of the better parts of subway.

While making our order, the second group of 4 left saying that they didn't want to wait that long. I definitely think they need more staff at this location, and to ensure the staff don't miss anything on the orders.

Definitely do not recommend this location, clearly the franchisee doesn't care to invest in having the staff or supplies required to offer what other subway...

We tried the tuna sub and the veggie delight subs multiple times. The subs prepared here seemed to lack wow factor which would directly be due to the sub-quality ingredients used and the care taken to prepare the sandwiches. To start off the bread seemed very dense (it was probably sitting in high humidity for a long period). The cucumbers, lettuce and tomatoes were not crisp and were not pushed into the sub but were left on the edge (bad sandwich making skills). There was immediately something different about this place - the cookies were not yum (I know this is impossible) - but they don't seem to know how to keep baking fresh batches of bread or cookies etc to reel in the people. Please take proper steps to address and rectify these issues for people like me to get back...

I grew up going to this restaurant and still frequent it as an adult. I have fond memories of this restaurant, but was surprised at a somewhat recent visit to purchase a sub in-store and was given the option to leave a tip while paying for my sub. Although I felt comfortable not leaving an in-store tip, I was surprised that I was presented with this option. I am wondering how many restaurants are doing this now. I enjoy eating out, but feel uncomfortable leaving a tip at a fast food restaurant. I recommend this Subway for it’s cleanliness and quality of the food and good service, I just felt uncomfortable with their tip option...