Tim Hortons — Restaurant in Markham

I recently faced a frustrating billing error at the Tim Hortons on 7001 Woodbine Ave, Markham, where I was unfairly charged twice for a single purchase on April 12. Despite using my Tim Rewards card, which is directly linked to my credit card for automatic payments, there was a significant misunderstanding. The staff member, who claimed to be the store manager, incorrectly insisted that I had not used my credit card and forced me to pay again. She disregarded my explanations that the payment had already been processed through the app, leading to a double charge as confirmed by my bank.

The fact that the store manager herself made such a fundamental error is alarming. It raises serious concerns about the training and competence of the staff under her leadership. If the manager can misunderstand something as straightforward as their own payment system, I can only imagine the lack of informed decision-making happening at this location.

I am still waiting for a resolution and a refund for the erroneous charge. This incident has not only been inconvenient but also disappointing, highlighting a significant gap in customer service and management training at this branch. I urge Tim Hortons to address these...

I was with my friend at Tim Hortons on 7001 Woodbine Ave, Markham, when a baffling incident occurred on April 12. My friend used her Tim Rewards card, which is conveniently linked to her credit card for automated payments. Despite this, the store manager claimed she hadn’t used her credit card and demanded another payment. Even after my friend explained that the app had already processed the charge, the manager disregarded her and proceeded with a duplicate charge, as later confirmed by her bank.

Witnessing this, I was deeply concerned about the level of understanding and decision-making demonstrated by the store manager. Her inability to grasp their payment system—a basic aspect of her role—casts doubt on the competence of the entire staff at this location.

My friend is still waiting for a refund and a resolution. This experience was not only inconvenient but also disheartening, showcasing a significant lack of training and management quality at this branch. It’s imperative for Tim Hortons to address these training gaps to prevent such unsettling experiences for...

The employees are very rude and descrimated. I ordered at the front desk, and I wad waiting for my food . One of the Indian lady put some food on the top of donut cabinet, but there was no sign whether it's mobile or physical order. I checked one of the order to see if it's mind since there was no sign. And then one of the lady gave me my sandwich, this Indian lady yelling at me or raised her voice at me : ma'am you cannot take things from her, once it's ready they will give it to you, put back. I told her that the staff gave me my sandwich , and yet she still repeats .... she really embarrassed me . I do not like here anymore and will never come back to this location. The employee needs to be trained to talk with manner even if there is confusion with customers. There is no customer service presented at this location. I worked at fast food retail before , and I understand the certain frustration from customers to employee. However it should never ever be shown as a lecture to customers. Customers pay to get their food not a...