Tracy Dessert — Restaurant in Markham

I recently visited there with my family and unfortunately had a very disappointing experience. We were unaware of the restaurant's policy regarding outside food, and when we brought some snacks for our hungry child, the staff's attitude was extremely unwelcoming and unpleasant.

As parents, our main concern was to ensure our child's comfort and well-being, especially when they were feeling hungry. We understand that some establishments have policies against bringing outside food, but the lack of empathy and understanding from the staff was disheartening.

Customer service is a crucial aspect of any dining experience, and unfortunately, the attitude we encountered was far from satisfactory. It is essential for restaurant staff to handle such situations with professionalism and courtesy, especially when dealing with families and children.

We believe that a more understanding approach would have been appropriate, such as politely informing us about the policy and offering alternative options to address our child's hunger. Such an approach would have left us with a better impression of the restaurant, even if we couldn't bring our own snacks.

We hope that the management takes this feedback constructively and emphasizes the importance of customer service and creating a welcoming environment. Ultimately, it is the customers' experiences that shape their perception of a restaurant, and unfortunately, ours was marred by the unfriendly attitude we encountered.

Overall, we were disappointed with the unwelcoming attitude displayed by the staff when we brought outside food. We hope that our feedback helps the restaurant improve its customer service and ensure a more positive experience for...

First off very rude customer services. I first spoke in English. Then because they didn’t speak fluent English I switched to Cantonese and even Mandarin to accommodate their language barriers. There was no one ounce of any friendly greeting nor smile. It’s more like “eat and get out” kind of attitude. Was also given cut-eyes and ignorance when asked general questions regarding their products and wait times. Only asked two questions.

Second, desserts ordered were just horrible. In short, like water and can syrup dumped into one bowl and served. No depth in terms of tastes and texture were bland. Ordered walnut paste dessert 核桃糊 and another coconut sago 椰汁西米露 dessert. Walnut paste was with diluted based and the paste was definitely not paste. Similar to water and crushed bits of walnuts brought to room temperature to serve while I ordered hot. It was somewhat cool.

When service is rude, food were not even close to delicious, i definitely won’t come back nor support them. I usually don’t say and do this but if I were to recommend: go with YuanMingYuan desserts near midland and finch at Scarborough. Although their services aren’t the best, but their menu and products back up them at the very least. Most desserts there have depth and authentic flavors of Asian desserts. Their price was also reasonable considering authentic flavors.

However, I still paid tips regardless of this stores horrible service and lower standard desserts at and moved on. No photos because didn’t bother. Not even...

I would come regularly but encountered an unfortunate situation today and don’t think I’ll be going anymore. We noticed two tables that came later than us had their order come in and asked about our order, it was nearly half an hour since we placed our order with the waitress. The staff ask us what we ordered and if we even ordered, that’s already suspicious. Shouldn’t that be something they have down? Since I’m a regular, I was pretty familiar with how they gave us our plates and utensils after putting down our order. They didn’t do that until we asked them to follow up on our order which was another red flag.

I’m pretty sure they forgot our order. That’s fine, things happen and it’s busy, but I would’ve appreciated an apology or transparency. Instead they decided to gaslight us and say they already put our order down, saying “you know you have to wait”. We know that, but people that came later than us got their order. The funny thing is they still kept asking us what we ordered when that’s something they should’ve gotten. I usually give grace to service staff since it’s a tough job, but the lack of maturity in this situation was...