GTA Immigration Medical - Markham — Local services in Markham

TL;DR: Everything was great apart from the doctor. He was awful.

To start the place was easy to find with ample parking. I was greeted at reception with a friendly face. The receptionist was efficient, polite and very helpful. Honestly one of the best front facing customer experiences I've had. The next person I interacted with was the nurse. Friendly, efficient and allowed me to make sure I understood what was happening before it happened. Excellent work.

The doctor was the pivotal failure in experience for me. Dr Zachary Seifer. Wouldn't recommend. Strolled in after a long pause. Had no idea what my name was. Rushed through everything giving me no break to ask any questions or feel settled. He sprung a blood test on me. I wasn't expecting it (was not mentioned on the website). Told me to lay down and then without explaining anything took my blood. I know I have the right to stop the exam at anytine but he was so rushed and forceful I felt as if I couldn't. He is terrible at taking blood. I have donated blood at least 10 times in the past few years. Big needles etc. Somehow with a much smaller needle, Dr Seifer cause the most pain and discomfort I have ever experienced while giving blood. I have good veins. The man is uneducated or simply doesn't care enough to do his job properly. After taking blood he handed me some papers mentioned about an x-ray. I didn't hear him properly so as I was about to ask him to repeat himself it was too late. He practically ran out the door and into another room down the hallway. It wasn't busy. I was the only one there. I was left alone feeling confused and a bit lost. I had to ask the front desk what to do.

Next was the X-ray. At a sperate cash only facility a 20 minute drive away. Be warned cash only. And it's not optional. You have to fork out more money and get yourself to a whole other location. Why?!?

All in all. The staff where great and the facility were clean. The poor duty of care from the doctor and unconvince of the x-ray...

While the booking process was straightforward and easy to navigate, encountered significant issues with the accuracy of information provided on their website were noticed.

The website stated that the clinic had everything necessary to complete the medical exam, including an x-ray clinic within the building. Unfortunately, upon arrival, my friend discovered that there was no x-ray clinic on-site as advertised. Instead, he was informed that the x-ray clinic was located 15 minutes away by car. This misinformation on the website caused inconvenience and confusion, especially for new immigrants who may not have access to transportation.

The discrepancy between the information on the website and the actual services provided is a significant oversight that can lead to unnecessary time and expenses for individuals seeking immigration medical exams.

I took the initiative to call the clinic and address the situation, emphasizing the need for their website to be updated to reflect the accurate location of the x-ray clinic. However, the response I received from the receptionist was disappointing. Their dismissive attitude and lack of apology or acknowledgment of the inconvenience caused by the misinformation on their website reflected a concerning lack of...

Last year, I had a gynecological examination at this clinic. The doctor's professionalism and attentiveness were highly satisfactory; she was very gentle and made me feel at ease. However, the experience with the front desk was extremely disappointing. When I politely requested a copy of my examination report, one of the front desk staff members responded in a very rude and disrespectful manner, even using a dismissive tone to inform me that printing or emailing the report would incur additional fees. This attitude made me very uncomfortable, especially in a country like Canada where service attitude is usually emphasized.

While the doctor's expertise was impeccable, the front desk service significantly detracted from my overall experience at this clinic. I hope the clinic can pay more attention to patient needs and improve the service attitude and communication skills of the...