Chopped Leaf — Restaurant in Medicine Hat

So where do I start? My wife's wrap looked really good, and she enjoyed it. However, my experience wasn't as good. I ordered a full Pegasus salad and added chicken to it. We also dined in, so my salad was plated in a white bowl. When I first saw it I thought, wow that looks good!

But, quickly I noticed a faint orange stain on the white bowl, and when I felt it, it had a gritty texture like it has been dried or caked on. I returned the salad in hopes that it would be properly remade. When I got it back, it honestly looked like it was dumped into a new bowl and more dressing went on top. All of the chicken and Greek vegetables sat in the bottom of the bowl, protected by a mountain of dripping romaine.

I knew I should've taken it back again, but I really wanted to give the girl the shadow of a doubt and that she remade it very fast, and mixed it in a bowl before plating it, which would explain the disheveled presentation. My blood sugar was dropping, and I needed to eat, so......

As we left the store, and in a very emotionless and calm tone, my wife asked the girl if my potentially contaminated salad was dumped into a clean bowl and reserved to me. The girl started to stammer and didn't know what to say, in which my wife asked, you did didn't you? She then admitted to it.

What a GREAT FIRST IMPRESSION, to make to a new customer who also is a journeyman chef of 25 years experience in the trade. WE will never eat here again. May I suggest a food safe training course in how bacteria are transferred, the types of bacteria, viruses, and parasites that are found in a kitchen, and more importantly on dirty dishes, and how to prevent cross...

Been going here for the past few years...it's always a great stop along our road trips...it's food that tastes good and is good for you. We always feel satisfied and never sick. So glad they finally reopened one in my city of Winnipeg!

Food: Tastes amazing! They always have a variety and is it can be prepared so that it is good for all dietary preferences. Protein (meat or falafel), no protein... veggies only, your choice of dressing, salad, etc .. 🌯 wrap or a bowl...so with or without gluten!

I feel the wrap varies from size to size depending on who is wrapping it, but it's always tasty. I'll have to upload more photos from past visits to demonstrate.

Atmosphere: big restaurant, lots of seating and high ceilings.

Staff: knowledgeable and always make the food accurate.

Cleanliness: usually the restaurant is very clean, including washrooms (which they openly pride themselves on). Unfortunately during my last visit, the washroom was "grungy", the dishes were piled and the seating was not cared for. I understand, not all staff are as passionate and to some it's just a paycheque.

Overall good, and a must try. It's a better chain than the other healthy option...

We...

I ordered the new jalapeño popper sandwich from the Strachan location through Skip. I had paid for the extra protein on it. This is what I received. There was no protein at all. You can see from the picture that it’s nothing like it’s supposed to be. It was so stale that I couldn’t actually eat it. I rarely ever leave reviews…..but I was so disappointed in this. Unfortunately the manager wasn’t in when I phone to let them know about the quality. I hope this was just an off day for them because I’ve never ordered their sandwiches before and this is not a good first time experience. I’m very disappointed because I was extremely excited for this concept...