Dairy Queen Grill & Chill — Restaurant in Medicine Hat

This is not a great Dairy Queen location. Either the drive through speaker does not function correctly, or the employee's just do not listen to what people are ordering.

Some DQ coupons came out recently so I went there twice in a week to get food. Both times they messed up my order. The first time I asked for both my combos with onion rings, and inside the bag there were fries. Upon advising the associate of the error, she said no you said fries, even though I wouldn't have said that because I NEVER order DQ fries and always order the rings. The next time I ordered two plain double cheese burgers, and I got two single not plain cheese burgers (did check my order in the bag but all I saw were two burgers, I didn't check the thickness of the burgers to make sure they were doubles). When the lady took my payment, I asked her for a drink tray, she said for sure. 15 second later she brings me the two drinks, and I'm like can I get that drink tray? She's like oohhhh yeah!

There have been other instances over the years, but I decided to write the review now because that's two bad experiences in one week. I definitely...

I can't rely on these guys for providing food in a timely manner. I get a short lunch break and only really have time to pick up and go, so I pre-order through the app. No matter what, the order never gets started until I'm there to pick it up- super frustrating!

Today, I pre-ordered and was waiting for over 20 minutes in store, which was already 20-30 minutes after I ordered. While I waited, I watched walk-in customers walk up, order, and get their food. So clearly there is no point to pre-ordering.

When I got my food it was cold and looked hastily made, so it was clearly just sitting there while they helped other people. And not once have they ever provided the "warm queso" with the pretzel sticks as advertised on the menu; you always gotta reheat that stuff from this location because it's literally cold to the touch.

Staff look like they are hard...

Rude staff. Went in through the drive through today around 4:40 with my son. I ordered two blizzards. The women who took my order handed me the blizzards(with the spoons already in them), as I asked if I could grab some lids For the drive home (the ice cream was higher/overflowing from the cup). Well she didn’t like that. She grunted and aggressively slammed the cups on the countertop and grabbed the lids then gave me the blizzards and lids separately. She then said “you can put the lids on, but your going to have to take the spoons out”. This woman was flat out rude even after I politely asked for lids so my three year old could hold his ice cream with out spilling all...