Dairy Queen Grill & Chill — Restaurant in Merritt

HORRIBLE. MANAGER DOES NOT KNOW H0W TO HANDLE ANY SITUATION . WE WERE THERE RECENTLY AND SPENT WELL OVER $60.00 FOR OUR LUNCH. WHEN WE HEARD OUR NUMBER CALLED WE WENT TO GRAB IT AS THEY TOLD US TO TAKE A SEAT. UNFPRTUNARLY THE STAFF THAT WAS GOING AROUND WITH OUR FOOD WAS EXTREMELY RUDE AND SHOVED OUR FOOD.AT US. Didn't think mucb out of it. When our kids we're done eating eating, we waited back in line so they could order there ice cream. We had the same individual and she must have been having a bad day. My daughter was explaining which one she wanted and her response was " could she hurry up we are busy and don't have time for her to look forever" I was floored and asked to speak to her manager. She became very rude and began talking about me to ther staff ( loudly)in front of my 7 year old daughter, and where everyone could hear her. The manager came and instead of taking me to the side and asking what happened, he said what are you waiting for? I told him what had transpired and what we were waiting for. He told us he would talk to her but right now it was about there lunch time and he didn't have time for it right now and could not do much. Kinda lost for words we did so.While waiting at the other counter, we continued to hear her curse me out and talk about me, telling ppl myself and my daughter were stupid and liars and screaming at me as to why I ruined her day and why I would ask to speak to a Manager? We did not respond as we were all in shock. Customers were outraged at what was happening and how long they were waiting for there food. The manager came back out and asked her to go serve other customers and asked us if once we got our food if we could go as he could not afford to loose her being understaffed. He did not apologize for her behaviour did not try and resolve the issue at all. I could not believe it. If this is what our society is about OMG I am scared for the next generation. Hopefully the staff will read this and understand that we took this very seriously and have made a complaint with the Food and Health Board , and have even thought of going public. I have never been more HUMILIATED in all my life. And the staff and manager made it seem as though we were inconvincing them when we asked to speak to someone quietly and discretely. I DO NOT RECOMMEND THIS PLACE TO ANYONE ANYTIME!!!! This was not the first time we had stopped there and had problems either, but...

Pretty much standard DQ except I ordered to stay this time and here lies their one big fault DQ sundae with order was to come after meal fair enough but to get said sundae I had to wait inline to get rest of order already paid for when staff could have put the sundae in freezer and now make it available immediately to me at the counter instead of the dam wait I don't do waites for much they are a waste of my time and further to my critque the staff member in his haste to give me said sundae because I mentioned having to waite again slid the item across counter 2 of them with no lids on and I'm going to drive away I came close to telling huffy little smuck to find no sun shine place and...

Ice cream was good. Hamburger and fries were fine. Chicken burger was really awful. It was so overcooked that it was all stringy and completely inedible. We showed the person at the counter who argued that the cook followed the instructions but eventually agreed to have replacement done. We waited over 10 minutes for it and when it came it was just as bad. The person ordering ate the bun only (due to hunger). We showed the server once again who didn't seem to understand. We refused the offer of yet another replacement and he eventually agreed to return our money for that one item only. Will not be returning...