Subway — Restaurant in Midland

I ordered a sub on the app, correct location, I’ve done this many times before. My credit card was charged, but because of a technical internal error between subway and the app, the order did not come through to the store, yet I was still charged. Now I didn’t take my wallet with me to buy another one in the store, so I was out of luck and I still paid for a sub (via the app) which I never received. They gave me a customer service number which turned out to be for employees only so they could not help and told me to go to the store which told me to call this number. There is no customer service # to call. So in the end, a mistake is a mistake, no issue. But basically I paid for a sub which I did not receive because of their technical issue. And even though I showed them all the evidence that it was paid and ordered correctly they basically said it was my problem to deal with (not in those...

The app was horrible to set up. Went to this store location and tried useing the app to order because I wanted the 2 footings and one free. Couldn’t get the Raymond method to work so I went home and tried figuring it out, thought it worked because app said the time when my order will be done and I got an email saying my order was placed. Drove back to this location to find out my order wasn’t put through. You would think after all this the store would give me the deal or at least help figure out the issue but nope I paid full price for my order and spent an hour frustrated. Not the stores fault or the ladies working there but I was...

Krishma and Anju always make us feel welcome! They are very patient as we navigate the Subway app. Our sub is made just the way we like it. The atmosphere is always warm and friendly. The restaurant is always clean and the staff are very efficient as they provide friendly service. We are regular senior visitors who appreciate good service and perks from the app. We are thankful to the diligent...