Baskin-Robbins — Restaurant in Mississauga

Seems to be a common issue with this ladies attitude….

On a Friday night my family decided to stop at the Glen Erin baskin robbins. I would not recommend after the experience my family had. Some nice girls were working the front and my family were the first customers to walk into the store. After we arrived as we were deciding on our flavors a rush of about 3 other families entered. Admittedly it was busy, but it was manageable. A woman who seemed to be the owner of the establishment came out to help with the rush, and was visibly agitated by the number of people in the store. Trying to control the crowds she started to sternly tell my family to move to the side and one of the girls would help us. She then proceeded to make the other girl working help us as well. This created a scuffle when trying to pay as she didn’t follow her own ordering system and we had told them 3 times that our group was paying together, pointing at the individuals in my party. The owner helped my mother (now 3 people helping us) and while she was scooping my mothers ice cream she told my family that we could sit inside and didn’t have to wear our masks. When she initially entered the front area she was wearing a mask but throughout our time in the establishment she repeatedly took it on and off, touching her face without washing her hands before going back to serving ice cream. After scooping my moms single sized cone she handed the cone to her with a scoop the size of a kiddie cone. We went to checkout and myself as well as my sibling waited in the store for my mother to pay. The owner turned to us and told us to leave the establishment as she had already served us. Her tone was not polite and was a borderline yell. This was confusing as she previously told us it was ok for us to sit inside. The interaction was off putting at best as I didn’t appreciate as a paying customer being forced out of the store and having to leave my mother alone when we were just paying and then leaving. The other girls at the counter were very nice but the woman from the back was rude and aggressive to customers and was extremely off putting. Finally, to top off the experience the tiny cone my mother was served had a black hair in it. No one in our family has dark hair. I hope this review provides an honest look into Glen Erin Baskin Robbins on a busy night. The entire experience was honestly anxiety producing and I don’t think I’ll be returning.

Honorable Mentions to the Experience: my dad was not asked if he wanted a cup or a cone, after paying my mom wasn’t given a receipt, and we weren’t...

This Baskin Robins location discriminates against age and I strongly encourage you not to support them. My friend and I went to this location today to buy ice cream, I left to grab my wallet and come back to my surprise the lady (whom I can see other people have issues with according to other reviews) yelling and shaming my friend for asking to order our two scoops of ice cream before the banana split, and she was complaining how the scoops would melt because of this. Absolutely poor service. Although my friend has already apologized she was walking around at the back of the counter still making a fuzz about the banana split. I ended up cancelling the banana split order as it seemed it was too much of a hassle for her. There are always more polite ways to correct customer orders, would she have done this if she were talking to someone older (my friend looks fairly young) or if I had been there with my friend and didn’t step out quickly to get my wallet from the car, DEFINITELY NOT! It is these type of business that allow the discrimination of age to continue being problematic. I would like to report this straight to Baskin Robins, as they need to reassess who they put in managerial positions as the lady today was not fit...

I visited this location with my boyfriend with two coupons for one free scoop of ice cream. A younger lady served us and when we showed her the coupon at the counter she questioned it and asked the older lady who seemed to be the owner of the location if it was valid. The owner briefly looked at the coupon and began making claims that this coupon was most likely printed off a computer in mass production and not valid at this location but could be valid at another location. The coupon clearly stated it was valid at all locations in Canada. The older lady continued to dismiss the coupon claiming it to be fake and not accepted. By making these sort of accusations that my boyfriend and I were somehow defrauding them by using these coupons made me feel extremely uncomfortable and was very insulting if I wanted a scoop of ice cream I could’ve easily paid. After reading many reviews it seems there could have also some racial issues involved in the situation as my boyfriend and I are biracial couple and there could be underlying racial issues related to our experience. We visited another location and they happily served us and took our coupons and gave great service. I would never visit this location again or recommend...