Pizza Nova — Restaurant in Mississauga

To the big lad working the front on Thursday May 24, please do something else with your life because working as a cashier is not your calling. I don't want to be mean, but the service was absolutely pathetic. I go in, order a pizza, pay for it and the kid said it will be ready in 30 mins. Great. I came back in 30 mins and asked the kid if it was ready yet, and he poked around in the back and said "not yet". I sit down and wait, and wait, and wait. After 15 extra minutes of waiting, I ask the kid again if it's ready and he asked to see my order. I show him and he responds saying "oh, I forgot to give to them, sorry it was a mistake". I'm not sorry, but this was sheer stupidity and I was furious. You make me wait 45 minutes for absolutely nothing. Angered, I called to report this atrocious customer service and got 50% off, and head office will call in to ensure the order is done correctly. Some how his incompetence prevailed as I asked for a can of diet coke and root beer, and I got two cans of regular coke. I had to laugh at that though because I was passed anger at this point. The quality of food was underwhelming and I acknowledge I may be over critical of it, but still. If I were making a pizza for a customer who has complained, I'd make sure that was the best damn pizza I made that day. I'll drive two more minutes and go to Pizzaville at Thomas and Glen Erin. I hope everyone...

Called ahead and ordered a pie for dinner. Arrived to the store and there was a family ahead of me waiting on their order.

I was acknowledged which was nice. The young lady at the front was friendly and looked up my order. It would be a few minutes. I paid for the food and $1.25 for a dipping sauce.

While I waited a couple more people came and were served in the same manner. What really impressed me however was this lady...in between orders and customers she started cleaning.

I was impressed by this immensely. As a teenager and young person back in my day we were taught during our down time to clean and restock all supplies and this is exactly what she did.

That is a testament to good management and leadership and overall a young person who takes pride in her job.

When my pizza was ready she called me over and wished me a good weekend.

Got home and my garlic sauce that I paid for wasn't there 👀

A bit disappointing but does not detract from the...

My husband and I recently moved to the area and decided to check out the nearest Pizza Nova. The place was easy to find and the service was good... I snagged a menu to take with me home. They were busy with people picking up and several delivery orders in progress. The Hawaiian that we ordered was good, however, we had also ordered the deluxe. When we got home, we ate our food, but I thought something was off on the deluxe, I just couldn't place it. Next morning, I took a good look at the deluxe, the got it the menu to compare the description with the product. Yep, they had forgotten to put on the bacon, onion and the sliced tomatoes! They had only put on the pepperoni, the mushrooms, and the green pepper! It's like they started it, got distracted, and popped it in the oven. Didn't inspect it when it was done and given to us! I took pics, but we ate the evidence. 🍕 We love Pizza Nova, and we will return, but we will inspect our food before...