Hiroi Sushi — Restaurant in Mississauga

Hiroi was one of the best places to eat for sushi, until it wasn’t. Not until my family and I got food poisoning. And even more so with the gaslighting and dismissal by the restaurant management and employees, instead of hearing our concerns.

We ordered Hiroi the evening and proceeded to feel food poisoning symptoms the same night we ordered. The next morning we called the restaurant. We had previous good food experiences with Hiroi and wanted to let them know what we were feeling and hopefully help them investigate if there was any abnormalities in the sushi experience we ate.

Upon talking on the phone, the employees did not seem to care about our sickness and said “what we can do for you is give you two free rolls for next time.”

Not exactly what you want to hear from the place you vomitted and experienced diarrhea.

We mentioned that we didn’t necessarily want the sushi rolls as we don’t exactly feel comfortable eating at the establishment that gave us sickness. They said they’ll escalate it to management.

We got a phone call later. No refund again just sushi rolls. We spoke to the management by the name of Sam. Upon talking, he explained a story of getting wholesale salmon fish from a farm and using 7 fridges. He said it didn’t make sense for us to get food poisoning and proceeded to gaslight us and dismiss our food poisoning. He then said I’ll give whatever money and you can just eat at any other sushi restaurant, because that’s what we were going to do anyways…. (Yikes not what we want to hear)

A piece of advice for Hiroi: Everyone wants to be heard and respected. It usually doesn’t cost much to do either. Coming from a place of thinking whether the customer is right or wrong doesn’t get anywhere and only adds more fuel to the fire. Despite using utmost precaution, there are still vulnerabilities that may impact food safety, especially when it comes to the preparation of sushi. Just because you believe your food is safe, doesn’t actually mean it one hundred percent truly is and that your valued customers aren’t telling the truth.

Unfortunately because of the handling of this incident, we won’t be returning. Which is unfortunate because we were happy to give Hiroi our money many times for their...

A concerning and unfortunate turn on events.

As former frequent patrons of this establishment, we are absolutely disappointed by the way Hiroi Sushi has dealt with a food-borne illness safety concern/food poisoning concern. We order party trays every so often from Hiroi because we liked their quality. Yesterday after we ordered a PT6 and a roll and ate it, we noticed that the sushi was not as fresh as they usually are. A few hours later, we got severe nausea and vomiting, diarrhea, and headaches. The next morning, we tried to contact Hiroi through their email as a courtesy contact, and the email bounced back. We messaged their social media and we received no response, so we called. The first phone call we spoke to the front staff to explain the situation and they offered us “two basic rolls”. This wasn’t what we were expecting after a whole night of sickness, so we asked if there’s anything else they can offer because we’re wary of going to their establishment again. They told me that their manager will call back. I asked who I was speaking to, and they hesitated to tell me their name, and told me “I don’t know why you need to know my name”.

A few hours later we called them after receiving a missed call. We spoke to a guy named Sam, who claimed to run the store. He was defensive in his tone and said “we can’t offer you a full refund, and if you don’t want the two rolls, then you don’t have to come back and you can go visit other sushi establishments because that’s what you were going to do anyways, right?” This was a very off-putting and concerning statement from a restaurant representative, and as frequent patrons, we regret spending our hard-earned money here. I concluded the call with the notice that they can keep their money and that they don’t have to deal with us in the future anymore.

I absolutely regret attempting to make a food safety courtesy call to an establishment I spend $100+ on every visit. I am appalled that this business is too arrogant to make their customers happy because they’re a popular establishment here. Unfortunate because I used to like their food but...

• September 2022 *

It is fantastic to see a local hard working business open and then continue to thrive. They serve fresh, delicious and top notch sushi and sashimi. They are cut above among the other sushi restaurants. This will be evident to you as soon as you look at the presentation, variety, freshness and taste. Kudos to everyone here. A new local mom & pop business and it is a Sushi restaurant. What is there not to love right? Support small and local businesses please :-)

I saw the write up on BlogTO and I decided to head down to pick up a Large PT4 and the Takoyaki for a starter. Please keep in mind that they are VERY BUSY. It is best to pre-order perhaps a day in advance because they will stop taking any orders on any given day if they are very busy and they sell out. As an example, and granted it is Mothers Day weekend. I placed my order at noon today and my pick up time was at between 3:00-4:00PM. So keep this in mind and be patient and plan ahead.

I concur with all the glowing reviews. The quality, quantity and presentation is TOP SHELF !!! It is refreshing to experience a high level of sushi / sashimi etc. in a take out only restaurant. The freshness of the seafood, to the perfectly cooked and seasoned rice which is a breath of fresh air because c'mon folks....we all have tasted hard and flavourless rice before in our sushi take out right? But not here. It is perfect here.

As always, consistency is the key to longevity in any business. Especially after the initial opening. Therefore, I will reserve my 5 STAR rating for my next few visits.

Please drop in for some delicious sushi take out and let us all know what your...