Subway — Restaurant in Mississauga

I ordered one of the veggie subway and ask them to put only eggless sauces. One of the employee added sauce with egg and other employee said no don’t put it still she put it. She was very rude and unprofessional because she asked me to take the same sub instead of making a new one and accepting her fault. I understand that in fast pacing working environment some mistakes are done but instead of accepting your mistake and keep on influencing customer to eat the subway which is not what he/she ordered. Even when I went there after a minute with my friend we asked them politely can they make a new one or not she said no we have to get that same sub other than this we will not get a new one. Terrible customer experience i ever had been there for continuous 2 years my entire college life. Because of this unprofessional behaviour I don’t recommend you guys to have something from here. They should have classes how to deal with customer experience and how to take accountability for your mistakes instead of forcing customer to deal with your mistakes and eat the stuff they avoid to eat. I was the one with my friend. My friend is pure vegetarian and he faced...

BEWARE OF CHEAT!

I don’t recommend this place because they want your money and no service at all. I ordered chicken shawarma wrap and bowl. There were only 2 staff and one of the staff billed for the cheese extra cheese not even letting me know in advance and no basic vegetables was been stuffed. Food was not at all good/ hot. Worst experience ever. If Subway has these kind of franchise then obviously they have to lose their customers/ branch. There is a different in the charges per receipt was $12.89 and the price display board $12.19.

I went back to check on my charges on the same day evening and the owner over the call said that he can’t refund the extra charge. How irresponsible they are? If this is the attitude imagining the quality of the food and what do they care about then? They charged me extra for the cheese and the owner reacted like customer’s responsibility should be aware of the price.

Please don’t encourage these sorts of restaurant as they don’t recognize you as customer and treat as you are getting...

I ordered Subway online from this location and specifically mentioned five different sauces in my order. When I received the sandwich, not a single sauce was added. I called to ask what happened, and the staff member simply said, "Nothing was mentioned." First of all, if there really was an issue with the online order not showing the sauces (which I highly doubt), the right way to handle it is not to blame the customer — it’s to listen, apologize, and offer a solution. As a paying customer, I expect at least basic courtesy and accountability. I didn’t just spend my money—I wasted my time and ended up with a dry, flavorless sandwich that I couldn’t enjoy. If you’re running a food business, you need to double-check orders and treat your customers with respect, especially when they are trying to calmly explain what went wrong. This was a disappointing experience, and I won’t be ordering from this location again. Fix your process, train your staff, and treat...