Tim Hortons — Restaurant in Mississauga

UPDATE If I could give ZERO I would… I was planning on updating this to a positive review as Tim Hortons quickly responded to me shortly after I posted my original review on July 14th. The Manager was apologetic & shocked at the amount of dressing that was put on my food. He said he planned on looking into it further but in the meantime would me leave something @ the drive thru for my inconvenience. However, turns out it’s a $10 gift card to cover my $17.18 bill. Now that’s REALLY insulting! :-/

Original Review (July 14, 2022)

I’ve been living in this area for over 20 yrs and have frequented this location as I work nearby. Morning crew has always been fantastic but, this was the afternoon group. I ordered a Loaded cilantro lime chicken bowl & a wrap. I asked for extra dressing on the side cause sometimes i find it a bit dry. It was an additional charge but she informed me if they just put extra on top it’s free. So I said ok I’ll take a little on top. I paid and she went back to speak to the team. The 5 of them had a conversation. They may have noticed me watching and each went about their way. The girl making my bowl chuckled and almost looked surprised before she closed the lid. And this is what they served me…the first photo is after I attempted to remove all the extra dressing. The second photo is what I removed. C’mon people let’s show some common sense & respect to someone’s hard earned money. I said a LITTLE EXTRA, NOT DOUBLE OR COVER THE ENTIRE TOP OF THE BOWL!!! And I feel like it was done intentionally. I find that behavior is rude, unprofessional & unacceptable. I will now be taking my business to...

This Tim Hortons is located in an Esso.

Went in and ordered a Medium Coffee. Four people were behind me in line and ordered after I did and they all got their coffees and teas before I did.

I could not believe it. I was patiently waiting and this kept happening. Finally, I had to speak up and inform the staff. They did not apologize but finally got me my coffee.

The Service is Absolutely horrendous! The place is crowded with Esso customers as well as Tim Hortons customers and they were not properly social distancing. I would never have gotten coffee here if it wasn’t for the fact I was getting gas.

This is the worst Tim Horton’s location in Mississauga. Much better Tim Horton locations nearby. The manger of the Esso and the Manger of the Tim Hortons should review Covid protocols with staff. This is unacceptable they are putting people at risk as well as providing the worst service....

It’s absolutely unacceptable that the employees here keep closing the app during rush hours. I’m honestly shocked at how lazy these people are. If we customers don’t place orders, then where do their salaries even come from? When you question them about why online orders aren’t being accepted, they always hide behind the same excuse—“server is down.” I know servers can go down sometimes, but why is it happening every single day? If the server issue is real, then the owner of this place should fix it immediately. And if it’s not a technical issue, then my request to the owner is simple: just send their salaries straight to their homes so their job becomes even easier....