Patisserie De La Gare — Restaurant in Montreal West

I have lived in the area for 23 years and I have always enjoyed having this patisserie walking distance from my house. So many of the reviews I have read here are mean-spirited, it’s hard to believe what people are writing. This is authentic France-French food made the traditional way. We are blessed to have this in the area and I for one would be very sad if ever the patisserie closed. Now I would normally give 5 stars but yesterday something happened. I bought a baguette in the early morning and when I got home I realized that it was very hard and quite obviously very stale. Normally you can squeeze a fresh baguette but this one was so hard as to be inedible.

I went back to quietly ask for an exchange. The young girl insisted I was wrong and only after several minutes of haggling did she offer to exchange the bread. After 23 years of customer loyalty I felt put off by this. I was made to feel like a liar which I am not. Perhaps a mistake was made? I will give the benefit of the doubt, but may I suggest some better training for this type of incident.

Lastly as an anglophone I always make it a point to speak French here and I see no issue with that. I think the people here work hard. They wake up very early every day to bake our bread. Prices are very reasonable overall and this is a quaint spot to relax. We should all be much more appreciative and respectful towards the people who work hard to feed us with quality...

I live right around the corner from the patisserie and I will go out of my way to Avoid buying pastries there.The croissants are never browned enough, the chocolatier are very scant on the chocolate( Monkland croissantier ) have double the amount of chocolate. The Almond croissant is flat and heavy. Most offensive part of this pastry shop is the server. Everyone knows Who she is so , If you have it’s to go anywhere else go anywhere else. This business needs to close. I went there the other day because I really wanted a croissant and didn’t have my car biggest mistake of my life won’t be doing that anymore. Very bad business practices,stale bread, stale pasteries And will never address you back in English. That I have a problem with. Will never buy a...

Went there today to buy tea which is already overpriced for the size you get. I bought additional items to meet the $10 minimum for debit transactions.... I didn't mind as I wanted to try some of their pastries. The choclate banana bread wasn't fresh at all and was a very small portion considering the price. The eclair wasn't fresh either. I don't mind paying a bit extra for certain things of the quality is good. Unfortunately, this is not the case for this bakery. Everything tasted...