Second Cup Café — Restaurant in Montreal

After 5 years under new administration, the new owners have settled in and have created a really nice atmosphere. The seating is still not the same comfort level since the redesign, but you feel safe and warm out of the cold. They produce some very good hot beverages and tasty treats that are served with a smile. You will also appreciate the fact they respect the COVID guidelines for sit-in or take out, tables are cleaned between clients. Thank you for making your coffee shop a pleasure to visit :)

Previous Review: Place changed administration a few years ago and the new owner is extremely rude. Takes away from a relaxing coffee house feel. New furniture is not inviting, more of an open concept sterile look now with...

The coffee is serviceable, good even, per the chain’s mission, but the place is kind of miserable. I’ve been going to this location since it first became a Second Cup. But the current management and staff — who took over after completely gutting (read: institutional cafeteria aesthetic) the interior ambience — are inexplicably dour and cold. I keep thinking that maybe they’re having a bad day, but it’s ongoing. No one smiles. The staff do not have any banter. They manage to be unwelcoming each and ever time I go; such a contrast to the previous management. I try to avoid it, but I work in the neighbourhood. Seriously not recommended until they work out the customer...

I work at Concordia University & used to get a coffee from here very often for the last 4 years. Just last week I brought my students for a coffee as an end of semester treat. My experience was not the same as all my previous ones , as the cashier was terribly rude. She made very snarky remarks about the way I was ordering for my students, and even made a comment about a student’s ethnicity. I have worked many jobs as a cashier in my earlier years and never have I ever spoke to someone this way. Not sure if she was just having a bad day - but it put me in a terrible mood and I will never go...