Alejandro — Restaurant in Montreal

I had a really bad experience at the place 😞 I came in today to eat with my friend and when we first arrived, there were only two tables. We took a table and because we know the place we knew what to order. When the waiter came to ask if we wanted coffee, we said yes and mentioned that we were ready to order. The waiter said that we would have to wait for the other table to order first and that the order would take 30-40 minutes to get done. Neither my friend or me could understand why since the place wasn’t crowded and the kitchen didn’t seem to being busy, but we agreed to that absurd petition and to the waiting time. When the waiter decided to take the order, I mentioned that I wanted to have the vegetarian version of the dish. Unfortunately, when the food arrived (40 min after) not only it was cold, it wasn’t vegetarian. It was frustrating and disappointing to have this experience but what made it worst was the inability of the waiter to say something about the mistake they’ve made. He just took the plate brought it back and didn’t even apologize or offered us, at least, more coffee. On top of that we saw two couples wanting to eat in the place and the waiter told them that they would have to wait 30-40 minutes to get their food. I mean, it’s absurd to say that when the restaurant is empty. It’s like if the waiter didn’t want to work at all.

I hope the service improves, because the food is tasty but the attitudes and the absurd demands are not going to encourage...

Honestly, one of the most terrible service I experience in a restaurant so far. We set down for 15 minutes without having any water and menus. 4-5 employes passed by and seems like they don’t even know our table existe. So we call the next waiter who approached our table first. They gave us the menu and water and ran straight away. Another 15 minutes we waited to order, trying again to have their attention. After we ordered, a table next to us just set down and order right away. Not to long after, they received the food before us and seems to be the same same same order that we took. I think they switch our table and gave them our order seens we are waiting for our food for so long. My boyfriend ask the waiter why they received their orders before us when they came 30 minutes after us? The waiter just said "kitchen is making it" and leave. We reveived the bill and no discount or offer.. I can understand it’s pack and it’s busy but you guys are 5 employees for maximum 15-17tables if you think you can’t handle a rush just stop taking walk-ins so you can do a better service. Anyway the food was good but I will never go back again just because we felt like we are not...

Popped by this restaurant for lunch because of the great reviews but had a not so great experience. Before I go on, let me say the food was delicious, the fruit offered was super fresh, and the manager seemed very nice. HOWEVER! We waited 2 HOURS for our food. We asked the waitress multiple times when our food was coming and what was going on, and she clearly never followed up with the kitchen. She meant well but that day, she was inept. People sat down, ordered, got their food and LEFT before we ever got ours. Ends up the kitchen thought our food had been prepared when it hadn’t (which is ok and happens) but because of the waitress’ inadequateness in following through, really tarnished our experience. Not to mention we were sitting in the blazing hot sun. When we asked her to talk to the manager, it took a good 5 minutes for them to show up (tip: when clients ask for manager, bring him ASAP!!!) Conclusion, still think this place is worth going to, but if you haven’t gotten your food within 30 minutes, maybe ask for...