Chez Jacquie et France — Restaurant in Montreal

I am a person who only posts positive reviews, but I feel as the disgusting treatment I experienced at Jackie and France needs to be shared to prevent others from facing this treatment as well.

Yesterday, I went to Jackie and France. Initially, the patio tables were full, and the waitress said we could go inside for a table. We were told to go to the boat and wait to be seated. Upon waiting at the boat (more than 10 minutes), we were asked by two different older ladies how many we were in our party, but we never seated despite there being empty tables for 4. We saw a table for 4 became available on the patio, so we went out for that table since we had came with the intention of having a patio table. We stood on the patio for 10 minutes waiting for the table to be cleaned and to be seated, but got tired of standing in the sun, so we sat down at the table in the shade. The waitress came out numerous times, cleaned tables, delivered menus, and seated and served tables who arrived after us. We then waited more than 20 minutes sitting at a dirty table, without even so much as a glance from our waitress. So someone in my group went in to kindly ask the waitress if she would be able to clean the table and bring us menus so we could order. At this point, we had waited 40 minutes and were starving and just wanted to order. When he asked her if she could bring us menus and clean the table, her boss overheard and told him it would be taken care of. All of a sudden, the waitress stormed out and started yelling, "Show me which tables I served before you!" She then accused him of making her look bad in front of her boss. He asked her to calm down, since unprovoked, she was yelling at us in front of the whole patio of people and embarrassing us. Everyone was staring and went quiet, and it was absolutely no way for us to be treated. He simply asked her to clean the table and bring menus (to do her job), and she flipped on him, embarrassing us in front of everyone.

I went to Jackie and France often before this, but I refuse to support a restaurant who treat their clients in this manner on top of providing poor service. It's one thing to make clients wait nearly an hour for a clean table and menus, but to scream at them in front of a whole patio of people is a whole new level of...

We were a group of 4 and were told to wait outside. We then decided to go for a place inside. We waited for a good 15 minutes and didn't get a table. So we went back out cause a table was free. We waited another 15 minutes and the waitress never cleaned it and sat us down. So we sat down anyways and waited for her to come. She never did but sat other people down and brought them coffee and menus. So I got up and went to the cash and asked her if she could clear the table and bring us menus. She said that she didn't have time cause her orders were coming out and that she'd get to that later. I pointed out that others were already getting menus and coffee even though they had gotten there after us. Her boss overheard us and told me that it would be taken care of. So as I sat back down at the table she stormed out demanding that I point out which tables she served first and raising her voice. Everyone was staring and I asked her to calm down and that all we wanted was a clean table and menus. She kept raising her voice and I asked her why and she said that I had no right to make her look bad in front of her boss and that she'll treat me the way I'm treating her. All I did was ask for coffee and a clean table... So everyone felt awkward and so we got up and left. Definitely the worst experience I've ever had in a restaurant. Her job is customer service which is pretty self explanatory... I called the owner today to voice my complaint and she didn't even apologize! DO NOT GO TO THIS PLACE. PLEASE ENCOURAGE SERIOUS AND CARING BUSINESS OWNERS...

It was horrible. Interracial couple steps in and gets treated as if they were invisible. I've never been to a restaurant before in my life where I sat down and wasn't given a menu right away if not 2mins after sitting down. Me and my lady sat for over 10 minutes and was not served coffee or given a menu. I said toy girl, let's go and she said why, as she said it another couple came in and was given there menu and served coffee. We immediately got up and left and not one waitress asked why we are leaving or said anything. Now I'm not saying this is a racist restaurant, but why weren't we served? My girl has been there many times before and never was treated like this. Maybe like I said in the beginning of my rant, we might have been invisible or hard to see in the little corner table we sat in... I give this place no ratings just cause I felt embarrassed. If definitely never go there again even if I was offered a lifetime of meals...