Fay Wong — Restaurant in Montreal

So tonight I ordered at Restaurant Fay Wong in the Côte-Saint-Luc area. I started going there often, was even there just yesterday for 2 orders of soupe. The main reason that I ordered tonight was because of the cold weather outside. However, an hour later my food still hasn’t arrived so I decided to give them a call to see what’s up. The girl who answered the phone (rude, no such thing as customer experience) confirms that I did call an hour ago and advised me that it was leaving in 15 minutes because they just finished cooking it. I asked her, well it’s been over an hour already and I wasn’t advised of the order coming later than an hour she then responds by saying “yeah well it’s leaving in 15 minutes”. I then asked to speak to a manager just because I didn’t like how she was responding and because I was unhappy. The least they can do is advise clients that due to the weather it can take longer than usual, which I would have perfectly understand.

Spoke to the manager Kevin Lee (or Li) that then tries to sell me to the idea “well at least your food will be hot” and a little while after was followed by “well do you want your food or not” as if he was as threatening me that I won’t get my food. He then tries to tell me there is a really bad storm outside.. aside from the really bad cold there is no storm, but whatever. I told him that wasn’t the point at all. I then asked, at this point, if I can at least get the 10% discount that they give over the counter for pick-up. He then says ok and the girl who initially answered the phone takes the phone to confirm the discount but to my surprise manager Mr. Kevin is laughing at the background with I’m sure were customers eating at the restaurant saying “yeah I’ll just give her a discount haha” as if he was mocking me. I honestly felt so disrespected and told the girl that I can hear her boss in the back laughing at me. She says “well okay do you want your food?” I was so mad and told her to cancel the order.

Last time I went to eat there before work, I witnessed the same thing (which I decided to ignore when it happened). As I was eating and watching videos on my phone, one of the guys that was working there that day was taking orders on the phone but was speaking to a table of what seems like regular customers. A very picky customer called in to place a specific order that she wanted to get at a specific time and as soon as the worker hung up, he started mocking that client saying “we got crazy clients like that”. But who does that? The least you can do is not publicly insult and embarrass your customers and to keep your thoughts amongst yourselves.

This is the worse customer experience I had ever had ordering from a restaurant. Never again. And this won’t go unnoticed. Very much...

I've been ordering from Fay Wong for over 10 years happily, but today was the last time I'll ever go there. I went in to order and was told by the guy at the cash that only cripy noodles were possible. I explained that I've ordered soft noodles for 10+ years, and he went to ask in the kitchen. They said no. I asked if I could kindly speak to the manager. He hardly looked me in the eye, brushed me off, and could care less. I explained it was for my daughter who lost teeth and has always loved their soft noodles, as we've ordered dozens of times before. He said it was impossible. I explained that we drove from off the island to get these noodles. He said sorry and could care less. I left the restaurant. My husband went in to ask if the soft noodles were possible. They then lied to him that I was there for 3 seconds and on my phone. Why would they feel the need to I lie? I waited outside for over 5 mins for them to open, then happily waited to order at the cash. I was inside for an additional 5 minutes. Why lie? When has customer service ever been so bad? I hope the owners read this and know whoever they've hired is ruining their customer loyalty. I'm super disappointed. The last few orders we've had were messing items, but we always gave them a chance. Not now. I will never go back, and I will never recommend...

Where to start... We don't understand how come the rating is so high. We have tried many different hunan, spicy chicken, sesame beef, general tao.

The sesame beef was not crispy at all and the sauce tasted like the sweet spare ribs. Not even close of anything a sesame beef is supposed to taste. The beef was tender though.

General tao had the same base sauce as the sesame beef with some extra more things in it. By far, the worst sauce ever for a general tao. The chicken was tender, great choice of dark meat over white.

The spicy popcorn chicken, the chicken was crispy, but way too salty and not spicy at all, not even a pepper or anything. It normally taste sechuan peppercorn, but this time not even a try to taste it. I had to add it myself. It was more like a salt and pepper chicken taste.

The hunan were not exceptional, a bit too rich for our taste, but definitely not the worst we ever tried. They were okay, maybe for an other person they would be what they are looking for.

Sorry I can't recommend that store. The meat quality seems fine, the recipes are...