Léo's Taproom — Restaurant in Montreal

I recently had an issue with Leo's Poolroom and I would like to share my positive experience regarding Suro, the manager. He handled my concern in a professional manner and resolved the problem efficiently. I want to express my gratitude for his excellent customer service.

I had initially left a negative review on Google, expressing my dissatisfaction with the service I had received at Leo's Poolroom. However, Suro reached out to me promptly after seeing my review. He demonstrated great professionalism by listening attentively to my concerns and addressing them with utmost care.

Suro took the time to understand the specific issue I had encountered and showed genuine empathy towards my situation. He assured me that he would personally look into the matter and take appropriate measures to rectify it. I was pleasantly surprised by his proactive approach and willingness to go above and beyond to ensure customer satisfaction.

True to his word, Suro promptly resolved the problem. He not only fixed the issue but also took additional steps to ensure that such incidents would be minimized in the future. His dedication to providing excellent service was evident throughout the entire process.

I am extremely grateful to Suro for his professionalism, promptness, and commitment to resolving my concern. It is rare to come across a manager who genuinely cares about their customers' satisfaction. Thanks to his efforts, my experience at Leo's Poolroom has improved significantly, and I can confidently recommend the establishment to others.

In conclusion, Suro, the manager at Leo's Poolroom, demonstrated exceptional professionalism and customer service skills. He promptly addressed my issue, ensuring that I left the establishment feeling satisfied and valued as a customer. I appreciate his efforts and would like to express my gratitude for resolving my concern in a...

It was long and overdue that St-Leonard finally has a cool spot for young adults to come and have a few drinks, eat and chill with friends. The decor and music is hip. Clean and pleasing to the eye. It's cozy. Located nicely. It has two pool tables. Near cinema Guzzo, mr.puffs and elevation(trampolines) which means you can plan out a great date in that small area. My friends and I usually go downtown to get drinks, but now we have a place closer to us that we can go to that saves us a lot of money on...

Sans aucun doute l'un des pires bars dans la région de Montréal. J'adore sortir les fins de semaines avec mes amis prendre quelques drinks et connaître des nouveaux endroits, mais définitivement je suis très déçu de mon expérience. C'est triste car j'était tellement excité d'enfin savoir qu'il y a un bar dans les environs et qu'on n'aura pas à se déplacer au centre-ville. L'endroit est bien décoré et bien situé, donc il a du potentiel, mais le service est affreux et l'ambiance encore plus. Le supposé gérant est tellement arrogant sans aucune raison et maintenant je comprends beaucoup plus pourquoi un samedi soir l'endroit est pas mal vide avec seulement une vingtaine de personnes, dont le 3/4 sont des amis du staff. J'avais déjà entendu des rumeurs comme quoi l'endroit avait de la difficulté, mais maintenant je comprends parfaitement, car le service est médiocre et au lieu de bien traité le peu de clients qui y vont, ils les traitent d'une mauvaise manière. Dès notre première consommation, la serveuse nous a apporté la facture sans même pas nous demander si l'on voulait commander autre chose, c'est réellement du jamais vu!!! Qui se déplace uniquement pour un drink un samedi soir, au lieu de nous sentir à l'aise pour parler et s'amuser, on a plutôt senti que c'était mieux de partir. Nous avons donc décidé de partir au madame smith, que nous avons connu par l'entrave d'une application, qui est réellement géniale. Pour ceux du coin de Anjou, il y a le blind pig et le pourvoyeur fleury proche de là qui...